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Branch Manager
4 weeks ago
JOB PURPOSE:
To effectively manage the Branch to deliver sales and budget targets, offer a high level of customer service, and create a challenging and healthy environment where staff can develop. This includes ensuring the branch is fully compliant with operations and credit.
ACCOUNTABILITIES:
Core Responsibilities:
- Ensure adequate staffing of each department within the branch.
- Manage selection of branch sales staff.
- Complete appraisal forms and collect input from the segment area manager, sending the completed form to AM to hand over to HR.
- Be visible to customers and staff.
- Ensure that the branch is running smoothly and effectively.
- Maintain a high level of customer service and handle customer complaints with TAT.
- Implement transformation initiatives as part of the LEAP program (e.g., Customer programs, new roles).
- Implement Consumer Banking sales initiatives (e.g., products to push sales campaigns, ways to approach customers, etc.).
- Develop and implement further sales initiatives (e.g., bring in new business using personal contacts, direct sales force, and branch staff).
- Monitor and ensure branch performance meets KPI targets per customer segment (excluding Elite Gold).
- Supervise branch performance by participating in and leading daily retail sales team meetings and weekly service team and full branch meetings.
- Provide direct coaching, mentoring, and guidance to all staff.
- Identify staff training needs (products, systems, sales skills) and address them.
- Maintain satisfactory records on branch reports from Internal control, Credit examination, and financial Auditors.
- Review Audit and Compliance reports related to the branch and ensure that corrective actions are taken when required and are not repeated.
- Interact with colleagues/internal stakeholders and ensure completion of Mandatory trainings.
- NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer-obsessed methodology to ensure a high level of customer experience at all times with zero customer complaints.
- Ensure staff punctuality and attendance.
- Ensure that no work is left pending by assigning tasks to the proper departments and allocating it fairly to staff within departments.
- Act as PML Coordinator for the branch.
- Custodian of Safe deposit locker.
- Cash Vault custody.
- Police alarm.
Qualifications:
Minimum Qualification:
- Bachelor's degree in any discipline with substantial credit and customer service experience in the branch network.
Minimum Experience:
- 10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.
Remote Work:
No
Employment Type:
Full-time
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