Branch Manager

2 weeks ago


Dubai, United Arab Emirates People Ignite HR Consulting Full time

**Job Summary**

**Key Responsibilities**
- **Branch Operations Management**: Oversee the daily operations of the branch, ensuring efficiency, accuracy, and compliance with company policies and regulatory requirements.
- **Team Leadership**: Lead, motivate, and develop the branch team to deliver exceptional customer service and meet performance targets.
- **Customer Experience**: Ensure a superior customer experience by addressing customer needs, resolving issues promptly, and maintaining high service standards.
- **Sales and Business Development**: Drive branch sales by promoting company products and services, building strong customer relationships, and identifying growth opportunities.
- **Compliance and Risk Management**: Ensure strict adherence to AML/CFT regulations and company compliance policies. Implement measures to mitigate risks and maintain operational integrity.
- **Financial Performance**: Monitor and achieve branch financial targets, including revenue, expenses, and profitability.
- **Reporting**: Prepare and submit regular reports on branch performance, staff productivity, and customer feedback to senior management.

**Qualifications and Experience**
- Proven experience as a Branch Manager in an exchange company for at least 2 years.
- Strong knowledge of exchange operations, remittance services, and UAE Central Bank regulations.
- Excellent leadership, interpersonal, and communication skills.
- Results-driven with a strong focus on customer satisfaction and business growth.
- Proficiency in MS Office and familiarity with financial management systems.

Pay: AED4,000.00 - AED5,500.00 per month

Application Question(s):

- Proven record of achieving target

**Experience**:

- Branch Manager in Exchange company: 2 years (required)


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