Branch Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Full time

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description
  • Ensures that the branch is running smoothly and effectively.
  • Maintain high level of customer service and handle customer complaints with TAT.
  • Implement transformation initiatives as part of the LEAP program (e.g., customer programs, new roles).
  • Implement Consumer Banking sales initiatives (e.g., products to push, sales campaigns, ways to approach customers).
  • Develop and implement further sales initiatives (e.g., bringing in new business using personal contacts, direct sales force, and branch staff).
  • Monitor and ensure branch performance meets KPI targets per customer segment (excluding Elite Gold).
  • Supervise branch performance by participating in and leading daily retail sales team meetings and weekly service team and full branch meetings.
  • Provide direct coaching, mentoring, and guidance to all staff.
  • Identify staff training needs (products, systems, sales skills) and address them.
  • Maintain satisfactory record on branch reports from internal control, credit examination, and financial auditors.
  • Review audit and compliance reports related to the branch and ensure that corrective actions are taken when required and ensure they are not repeated.
  • Interact with colleagues/internal stakeholders and ensure completion of mandatory trainings.
  • NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer-obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
  • Ensure staff punctuality and attendance.
  • Ensure that no work is left pending by assigning tasks to the proper departments and allocating them fairly to staff within departments.
  • Act as PML Coordinator for branch.
  • Custodian of safe deposit locker.
  • Cash vault custody.
Qualifications

Bachelor's degree in any discipline with substantial credit and customer service experience in the branch network.

Additional Information

10 years' relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.

#J-18808-Ljbffr
  • Branch Manager

    2 days ago


    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank FAB Full time

    Bachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionJOB PURPOSE:To effectively manage the Branch to deliver sales and budget targets, offer high level of customer service, and create a challenging and healthy environment where staff can develop. This includes ensuring the branch is fully compliant with...

  • Branch Manager

    4 hours ago


    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    Job Description:To successfully manage and be responsible for the assigned branch. The ideal candidate should have a strong customer service background with at least 5 years of experience in a similar role.Responsibilities:Approve opening / closing of all types of accounts for the branch (Individual / SME).Check and authorize all types of requests from...

  • Branch Manager

    4 weeks ago


    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your...

  • Branch Manager

    4 weeks ago


    Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Full time

    First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with...

  • Branch Manager

    5 days ago


    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your...

  • Branch Manager

    2 days ago


    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your...

  • Branch Manager

    24 hours ago


    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your...

  • Branch Manager

    3 weeks ago


    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    JOB PURPOSE:To effectivelymanage the Branch to deliver sales and budget targets offer highlevel of customer service and create a challenging and healthyenvironment where staff can develop. This includes ensuring branchis fully compliant with operations andcredit.ACCOUNTABILITIES:CoreResponsibilitiesEnsureadequate staffing of each department within...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    Job OverviewWe are seeking an exceptional Branch Manager to join our team at First Abu Dhabi Bank (FAB). As a key member of our branch network, you will be responsible for delivering sales and budget targets, providing high-level customer service, and creating a challenging and healthy environment where staff can develop.The successful candidate will have a...

  • Branch Manager

    5 days ago


    Dubai, Dubai, United Arab Emirates HIRENEX HR CONSULTANCY LLC Full time

    Direct message the job poster from HIRENEX HR CONSULTANCY LLCRecruitment Specialist | HR, Talent AcquisitionJob Summary:We are seeking an experienced Branch Manager to oversee operations, sales, and team management for our logistics and transportation branch. The ideal candidate will drive business growth, ensure operational efficiency, and maintain high...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    At First Abu Dhabi Bank, we're committed to creating an inclusive environment where every individual values the experiences, perspectives, and ideas of their colleagues. As a Branch Manager, you'll play a vital role in fostering this culture by leading a team of sales staff to deliver exceptional customer service and achieve sales targets.Key...

  • Branch Manager

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Caliberly Full time

    Responsibilities:Oversee the daily operations of the branchensuring all sales and service targets aremet.Develop and implement strategies toachieve credit card sales goals and enhanceproductivity.Recruit train and manage theperformance of sales teams includingDSAs.Monitor and evaluate the performance ofsales executives and DSAs against setKPIs.Maintain...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    To handle and be responsible for the assigned Branch.ACCOUNTABILITIES:Customer ServiceApprove opening / closing of all types of accounts for the branch (Individual / SME).Check and authorize all types of requests from customer.Check Norkom system for branch related customers & accounts opening.Check and approve all high level teller transactions as per the...

  • istant Branch Manager

    3 weeks ago


    Dubai, Dubai, United Arab Emirates LHH Company Full time

    LHH is currently seeking an Assistant Manager(Branch Operations) for our client in Augusta, GA. In this pivotalrole, you will collaborate closely with the Branch Manager tooversee Route Drivers and Customer Deliveries, ensuring a cultureof safety, growth, and operational excellence. Key responsibilitiesinclude:Safety Leadership andCompliance:Champion...

  • Branch Manager

    2 days ago


    Dubai, Dubai, United Arab Emirates AW Rostamani Group Full time

    Job Description:The Assistant Branch Manager - Vehicle Rentals will be responsible for overseeing the daily operations of the Centralized branch, ensuring efficient fleet management, and providing exceptional customer service. This role requires a strong understanding of rental operations and excellent leadership skills.Main Responsibilities:Ensure timely...


  • Dubai, Dubai, United Arab Emirates HIRENEX HR CONSULTANCY LLC Full time

    About the RoleThis is an exciting opportunity to join HIRENEX HR CONSULTANCY LLC as a Branch Manager, responsible for overseeing the day-to-day operations of our logistics and transportation branch.You will be responsible for driving business growth, ensuring operational efficiency, and maintaining high customer satisfaction.Develop and implement sales...

  • Branch Supervisor

    2 days ago


    Dubai, Dubai, United Arab Emirates Omorfia Group Full time

    PURPOSE OF THE ROLETo establish a relationship with the clients to high standards of customer service by maintaining the reception area and managing the database effectively.ExperienceMin. 3 years' experience working as a Front Office Leader in a Salon/ Spa / Retail / Hospitality Industry.It is not the intent of this job description to cover all aspects of...


  • Dubai, Dubai, United Arab Emirates Client of High Street Resources Full time

    Job SummaryThis position will be responsible to lead team of branch banking operations and support other back offices, including CPU UAE and Athena function.• Work closely with IT and Compliance teams to address technical and regulatory requirements effectively.• Collaborate with the business team to define and achieve objectives, align branch operations...


  • Dubai, Dubai, United Arab Emirates AW Rostamani Group Full time

    Position Summary:We are seeking a highly skilled and experienced Branch Manager to lead our Centralized branch. As an essential member of our team, you will be responsible for overseeing the daily operations, ensuring efficient fleet management, and providing exceptional customer service.Main Responsibilities:Support the branch manager in achieving sales...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    To handle and be responsible for the assignedBranch.ACCOUNTABILITIES:CustomerServiceApprove opening/ closing of all types of accounts for the branch (Individual /SME).Check and authorize all types of requestsfrom customer.Check Norkom system for branchrelated customers & accountsopening.Check and approve all high level tellertransactions as per the...