Branch Manager

2 weeks ago


Dubai, United Arab Emirates RAS Investment Group Full time

Job Description**:Branch Manager**

The Branch Manager oversees the operations, sales, and profitability of a specific branch. This role involves managing staff, ensuring excellent customer service, achieving sales targets, and maintaining efficient branch operations. The Branch Manager plays a critical role in driving the growth and success of the branch.

**Key Responsibilities**:
**Operational Management**:

- Oversee daily operations of the branch, ensuring smooth and efficient functioning.
- Implement and monitor adherence to company policies, procedures, and standards.
- Manage branch budgets and financial plans to ensure profitability.
- Conduct regular audits to ensure compliance with regulations and policies.

**Team Leadership**:

- Recruit, train, and supervise branch staff.
- Foster a positive work environment and encourage teamwork.
- Set performance goals and provide regular feedback to employees.
- Conduct performance appraisals and handle disciplinary actions as needed.

**Customer Service**:

- Ensure high levels of customer satisfaction through excellent service.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Develop and implement strategies to improve customer service and increase customer loyalty.

**Sales and Business Development**:

- Develop and execute strategies to achieve sales targets and grow the branch’s customer base.
- Identify and pursue new business opportunities.
- Monitor market trends and competitor activities to stay ahead in the market.
- Build and maintain strong relationships with key clients and stakeholders.

**Administrative Duties**:

- Maintain accurate records of financial transactions, customer interactions, and inventory.
- Prepare regular reports on branch performance and present to senior management.
- Ensure the branch is compliant with all safety, health, and environmental regulations.

**Marketing and Promotion**:

- Develop and implement marketing strategies to promote the branch and its services.

Pay: AED8,000.00 - AED14,000.00 per month

**Experience**:

- Food & Beverages: 5 years (required)

**Location**:

- Dubai (required)


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