Business Analyst CRM

1 month ago


Dubai, United Arab Emirates Talent Pal Full time

Role:Business Analyst

Skill:Business Analyst CRM (MS365/Siebel/SFDC)

Description:

Document and analyze user businessprocesses and requirements

Conduct testing ofnew or modified systems

Serve as communicationslink between user and technical group

Provideongoing user support including troubleshooting and resolution ofsystem issues

Collaborate with marketing team todevelop CRM strategies based on enrollment funnel and customerlifecycle including leveraging CRM data to create appropriatesegments for targeting and analysis

Assistingusers with setup of campaigns/events

Monitoringquality of data and processes Creating reports andqueries

Adding/Removing users training new usersand maintaining user documentation

Assisting GTTeam with management of system configuration rollout of upgradesand implementation of new features andfunctionality

Experience in Agile projects(Scrum Kanban)

Qualifications for CRMbusiness analyst

Proven experience inof functional design business change Operating model design andprocess design

Understanding of the softwaredevelopment life cycle principles background in softwaredevelopment

Strong background in businessanalysis and/or system analysis

Experienced inUAT and bug fix

Prior experience in Siebel CRMprojects is highly preferred

Background ininsurance industry is a definiteadvantage

AboutVirtusa

Teamwork quality of lifeprofessional and personal development: values that Virtusa is proudto embody. When you join us you join a team of 30000 peopleglobally that cares about your growth one that seeks to provide youwith exciting projects opportunities and work with state of the arttechnologies throughout your career withus.

Great minds great potential: it all comestogether at Virtusa. We value collaboration and the teamenvironment of our company and seek to provide great minds with adynamic place to nurture new ideas and fosterexcellence.

Virtusa was founded on principles ofequal opportunity for all and so does not discriminate on the basisof race religion color sex gender identity sexual orientation agenondisqualifying physical or mental disability national originveteran status or any other basis covered by appropriate law. Allemployment is decided on the basis of qualifications merit andbusinessneed.


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