Business Analyst CRM
1 month ago
Role:Business Analyst
Skill:Business Analyst CRM (MS365/Siebel/SFDC)
Description:
Document and analyze user businessprocesses and requirements
Conduct testing ofnew or modified systems
Serve as communicationslink between user and technical group
Provideongoing user support including troubleshooting and resolution ofsystem issues
Collaborate with marketing team todevelop CRM strategies based on enrollment funnel and customerlifecycle including leveraging CRM data to create appropriatesegments for targeting and analysis
Assistingusers with setup of campaigns/events
Monitoringquality of data and processes Creating reports andqueries
Adding/Removing users training new usersand maintaining user documentation
Assisting GTTeam with management of system configuration rollout of upgradesand implementation of new features andfunctionality
Experience in Agile projects(Scrum Kanban)
Qualifications for CRMbusiness analyst
Proven experience inof functional design business change Operating model design andprocess design
Understanding of the softwaredevelopment life cycle principles background in softwaredevelopment
Strong background in businessanalysis and/or system analysis
Experienced inUAT and bug fix
Prior experience in Siebel CRMprojects is highly preferred
Background ininsurance industry is a definiteadvantage
AboutVirtusa
Teamwork quality of lifeprofessional and personal development: values that Virtusa is proudto embody. When you join us you join a team of 30000 peopleglobally that cares about your growth one that seeks to provide youwith exciting projects opportunities and work with state of the arttechnologies throughout your career withus.
Great minds great potential: it all comestogether at Virtusa. We value collaboration and the teamenvironment of our company and seek to provide great minds with adynamic place to nurture new ideas and fosterexcellence.
Virtusa was founded on principles ofequal opportunity for all and so does not discriminate on the basisof race religion color sex gender identity sexual orientation agenondisqualifying physical or mental disability national originveteran status or any other basis covered by appropriate law. Allemployment is decided on the basis of qualifications merit andbusinessneed.
Thisjob has been sourced from an external job board.
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