Rooms Operations Training Manager EMEA amp APAC

3 months ago

Dubai, United Arab Emirates Precision Hire Solution Full time

About Four Seasons:

Four Seasons is powered by our people.We are a collective of individuals who crave to become better topush ourselves to new heights and to treat each other as we wish tobe treated in return. Our team members around the world createamazing experiences for our guests residents and partners through acommitment to luxury with genuine heart. We know that the best wayto enable our people to deliver these exceptional guest experiencesis through a worldclass employee experience and company culture.

At Four Seasons we believe in recognizing afamiliar face welcoming a new one and treating everyone we meet theway we would want to be treated ourselves. Whether you work with usstay with us live with us or discover with us we believe ourpurpose is to create impressions that will stay with you for alifetime. It comes from our belief that life is richer when wetruly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a globalluxury hotel management company. We manage over 120 hotels andresorts and 50 private residences in 47 countries around the worldand growing. Central to Four Seasons employee experience and socialimpact programming is the companys commitment to supporting cancerresearch and the advancement of diversity inclusion equality andbelonging at Four Seasons corporate offices and propertiesworldwide. At Four Seasons we are powered by people and our cultureenables everything we do.

TheRole of Manager Corporate Rooms Training:

We currently have an opportunity for aManager Corporate Rooms Training to join our Four Seasons Corporateteam in Dubai

This role willbe pivotal in establishing solid foundations within the divisionbridging critical technical gaps and delivering handson functionaltraining and support across various aspects of the Rooms Divisionat both operating properties and during openings. You will play avital role in ensuring our teams are equipped to provideexceptional guest experiences whilst maximising operationalefficiencies.

Reportingdirectly to the Senior Director Operations Rooms Global Hospitalityyou will also collaborate closely with the Manager Corporate RoomsOperations as well as Senior Directors of Housekeeping Rooms Leadsand Regional Rooms Councils. You will work with Learning andDevelopment teams to spearhead tailored training programs for ourglobal Rooms teams covering Front Office Core/PBX Guest ServicesKids for All Seasons Concierge Guest Experience Housekeeping andLaundry.

Key responsibilitieswill include:

  • Collaborating with ourSenior Director of Rooms and Corporate Rooms Operations Manager tounderstand the training needs and tools required at the propertieswithin the Rooms Division
  • Designing anddelivering handson functional training across all Rooms Divisionareas in collaboration with the Global Learning and Developmentteam
  • Creating functional training content andprogramming over and above brandwide content including functionalonboarding training and change management for functionspecificimplementations and functional skillbased training
  • Providing specialised training in Housekeepingand Laundry to assess critical skill gaps and operationalchallenges
  • Conducting training sessions onRooms Division systems to ensure employee proficiency
  • Partnering with Senior Directors ofHousekeeping and Rooms Leads to identify training needs and enhanceoperational effectiveness
  • Traveling toproperties for onsite training preopenings openings regionalconferences and vendor collaboration
  • Coordinating with Global Learning andcrossfunctional teams to align training initiatives withorganisational objectives
  • Evaluating trainingprograms continuously and implementing improvements as needed
  • Creating modifying and revising policies andprocedures within the Rooms Division areas in support of training

OurIdeal Manager Corporate Rooms Training will have:

At least 5 years of Rooms Divisionexperience in the global hospitality industry with a focus onhousekeeping operations and a proven track record of designingdelivering and implementing technical training within thehospitality/service industry.

You should have experience indeveloping training standards learning programs with technicalcomponents and delivery of mass training and project rollout andhave excellent communication and presentation skills with theability to effectively explain complex concepts to diverseaudiences.

A consummate teamplayer with the ability to work independently take initiative anduse good judgment. Strong decisionmaking and leadership skillsrespectful of others and always demonstrating integrity andtransparency and great interpersonal and relationshipbuildingskills to work with crossfunctional teams.

You will naturally be acharismatic nurturing and inspiring leader with a strong passionfor people welfare and development promoting a continuous learningenvironment that creates an atmosphere for professional developmentopportunity. You will be the Cultural Advocate of the Golden Rule;creating great workplaces for all great people to deliver greatexperiences.

You should becomfortable with travel as needed to properties for onsite trainingpreopenings openings regional conferences and vendorcollaboration.

This job hasbeen sourced from an external job board.
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