Rooms Operations Training Manager EMEA APAC

1 week ago


Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Manager Corporate Rooms Training

We are seeking a seasoned professional to lead our Corporate Rooms Training initiatives. As a Manager Corporate Rooms Training, you will play a pivotal role in establishing a robust training program that bridges critical technical gaps and delivers hands-on functional training across various aspects of the Rooms Division.

Key Responsibilities:

  1. Collaborate with Senior Directors to understand training needs and tools required in the Rooms Division
  2. Design and deliver functional training across all Rooms Division areas in collaboration with the Global Learning and Development team
  3. Create functional training content and programming, including onboarding training, change management, and skill-based training
  4. Provide specialized training in Housekeeping and Laundry to assess critical skill gaps and operational challenges
  5. Conduct training sessions on Rooms Division systems to ensure employee proficiency
  6. Partner with Senior Directors and Rooms Leads to identify training needs and enhance operational effectiveness
  7. Travel to properties for onsite training, pre-openings, openings, and vendor collaboration
  8. Coordinate with Global Learning and cross-functional teams to align training initiatives with organizational objectives
  9. Evaluate training programs continuously and implement improvements as needed

Requirements:

  1. At least 5 years of Rooms Division experience in the global hospitality industry with a focus on housekeeping operations and a proven track record of designing, delivering, and implementing technical training
  2. Experience in developing training standards, learning programs with technical components, and delivery of mass training and project rollout
  3. Excellent communication and presentation skills with the ability to effectively explain complex concepts to diverse audiences
  4. A consummate team player with the ability to work independently, take initiative, and use good judgment
  5. Strong decision-making and leadership skills, respectful of others, and always demonstrating integrity and transparency
  6. Great interpersonal and relationship-building skills to work with cross-functional teams


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