Rooms Operations Training Manager EMEA APAC
1 week ago
We are seeking a seasoned professional to lead our Corporate Rooms Training initiatives. As a Manager Corporate Rooms Training, you will play a pivotal role in establishing a robust training program that bridges critical technical gaps and delivers hands-on functional training across various aspects of the Rooms Division.
Key Responsibilities:
- Collaborate with Senior Directors to understand training needs and tools required in the Rooms Division
- Design and deliver functional training across all Rooms Division areas in collaboration with the Global Learning and Development team
- Create functional training content and programming, including onboarding training, change management, and skill-based training
- Provide specialized training in Housekeeping and Laundry to assess critical skill gaps and operational challenges
- Conduct training sessions on Rooms Division systems to ensure employee proficiency
- Partner with Senior Directors and Rooms Leads to identify training needs and enhance operational effectiveness
- Travel to properties for onsite training, pre-openings, openings, and vendor collaboration
- Coordinate with Global Learning and cross-functional teams to align training initiatives with organizational objectives
- Evaluate training programs continuously and implement improvements as needed
Requirements:
- At least 5 years of Rooms Division experience in the global hospitality industry with a focus on housekeeping operations and a proven track record of designing, delivering, and implementing technical training
- Experience in developing training standards, learning programs with technical components, and delivery of mass training and project rollout
- Excellent communication and presentation skills with the ability to effectively explain complex concepts to diverse audiences
- A consummate team player with the ability to work independently, take initiative, and use good judgment
- Strong decision-making and leadership skills, respectful of others, and always demonstrating integrity and transparency
- Great interpersonal and relationship-building skills to work with cross-functional teams
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