IT Support Officer

5 months ago


Abu Dhabi, United Arab Emirates Aldar Education Full time
  • Routine administrating andmaintenance of AE’s core IT operating systems andproductivity suites.
  • Installation and upgradecomputer components and software, manage virtual servers, andintegrate automation processes.
  • Troubleshoothardware and software errors by running diagnostics, documentingproblems and resolutions, prioritizing problems, and assessingimpact of issues.
  • Administration and managementof windows-based systems and group policies for AE (HQ andAA).
  • Provide documentation and technicalspecifications to IT staff for planning and implementing new orexisting IT infrastructure.
  • Perform regularbackup operations and implement appropriate processes for dataprotection, disaster recovery, and failoverprocedures.
  • Administration of Datacenters /Server rooms and its equipment
  • Administrationof enterprise security solutions such as anti-virus and Veeamback-up
  • Lead desktop and helpdesk supportefforts, making sure all desktop applications, workstations, andrelated equipment problems are resolved in a timely manner withlimited disruption.
  • Perform routine/scheduledaudits of the systems, including allbackups.
  • Administration of Active Directorydomain controllers and grouppolicies.
  • Administration of Microsoft Office365.
  • Configuration and upgradation of Windowsand MAC based devices and their management centrally through SCCMand other similar solutions.
  • Configuration andupgradation of mobile devices (iOS, Android) and their managementcentrally through Meraki MDM, Intune and other MDMsolutions.
  • Set up user accounts andworkstations
  • Support end users (password reset,lockunlock accounts etc)
  • Implement the grouppolicies for user accounts andworkstations
  • Administrating and maintaining thefile servers
  • Monitoring and maintaining DR Site(Azure or other)
  • Upgrade systems with newreleases, patches, and upgrades
  • Support andresolve software and applicationissues
  • Installation, configuration andmaintenance of Servers, Storage, Office 365, SCCM, Virtual Machinesand required web apps
  • Configuration andmaintenance of back-up
  • Troubleshooting, rootcause analysis and documentation of IT relatedissues
  • Effective utilization of IT helpdesksolution for routine IT operations.
  • Monitoringsystem performance
  • Support site engineers withall the desktop applications, workstations and related equipmentproblems and resolve them in a timelymanner.


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