Iam Technical Support
6 months ago
**SailPoint Identity IQ**:
- Oversee the full lifecycle management of SailPoint Access Governance and Management processes.
- Manage user provisioning, access certifications, access requests, workflows, delegated administration, and password self-service within SailPoint Identity.
- Lead SailPoint deployment activities, including connector configuration, custom rule development, workflow configuration and development, and third-party system integration.
- Establish standards, designs, and implement identity and access management processes and controls to enhance operations and mitigate risks.
- Administer SailPoint functions such as data loading, role creation, policy creation, scheduling tasks, certifications, and reports.
- Perform day-to-day maintenance and monitoring of SailPoint infrastructure and operations.
- Maintain records of SLA breaches, incident/service request volumes, outstanding tickets, and resolved tickets on a monthly basis.
- Handle errors through pending tasks and ensure resolution.
- Execute operational tasks including aggregations, task scheduling, user ID management, password management, and custom report creation/scheduling.
- Manage SOD policy creation, workgroup creations, entitlements, AD groups, and business/IT roles.
- Provide support for live deployment in production environments during releases.
- Participate in requirements gathering, use case development, and technical project planning.
- Develop and execute test cases and plans for SailPoint solutions.
- Possess expertise in IdentityIQ Administration and Implementation.
- Contribute to technical project plans with regular tracking and reporting.
- Demonstrate a strong understanding of IAM best practices and standards.
- Exhibit excellent problem-solving and troubleshooting skills.
- Work effectively both independently and as part of a team.
- Possess strong communication and interpersonal skills.
- Prepare product documentation, KB articles, SOPs, test cases, test plans, and support processes.
- Experienced with web technologies such as JavaScript, XML, SAML, SPML/SOAP, HTML, REST API, JSON.
- Proficient in J2EE/Java EE 5 Application Servers like Tomcat, JBoss, WebSphere, or WebLogic.
**ForgeRock Identity and Access Management Platform**:
- Manage the end-to-end operations of the ForgeRock Identity and Access Management Platform.
- Deploy, manage, and maintain the ForgeRock platform components including OpenAM, OpenIDM, OpenIG, and OpenDJ.
- Execute day-to-day maintenance and monitoring of ForgeRock infrastructure and functions.
- Administer the functionality of ForgeRock.
- Manage access management, identity federation, multi-factor authentication, and risk-based authentication.
- Utilize technologies such as Header-based Single Sign-On, SAML, OAuth, etc.
- Contribute to technical project plans with tracking and reporting.
- Demonstrate expertise in IAM best practices and standards.
- Display strong problem-solving and troubleshooting abilities.
- Work independently and collaboratively in a team environment.
- Communicate effectively with stakeholders.
- Prepare product documentation, KB articles, SOPs, test cases, test plans, and support processes.
- Proficient in J2EE/Java EE 5 Application Servers.
- Experienced with technologies such as Header-based Single Sign-On, SAML, OAuth, ForgeRock OpenIDM, LDAP directories like OpenDJ, Java/J2EE, Azure services.
- Must possess strong troubleshooting skills.
**Salary**: From AED18,000.00 per month
Ability to Commute:
- Abu Dhabi (required)
Ability to Relocate:
- Abu Dhabi: Relocate with an employer provided relocation package (required)
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