After Sales Technical Support Specialist

2 weeks ago

Dubai, United Arab Emirates Eaton Full time
Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a

new sustainable campus in Dubai,

which will bring together our commercial, manufacturing, and support functions, providing room for future growth.About EatonEaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.The

After Sales Technical Support Specialist

will provide factory support to Eaton local Service teams. This role supports the full EMEA region but focuses on ME region UPS customers. It also provides service training to Eaton local Service Engineers and ASP’s (Authorized Service Partner) as part of the job. This role is in contact with Eaton local Service teams and ASP’s, not the end-customer directly. The position is part of the HPO (Helsinki Plant Operations) Level 3 Technical Support team based in Vantaa, Finland. The role reports to the After Sales Technical Support Manager at HPO, but the HR Management for this position is based in the local ME organization.What you’ll do:

Diagnose and resolve technical issues with 3-Phase UPS systemsProvide expert technical support to local and regional field service engineers in their daily activities via remote tools and on-site visitsManage and lead troubleshooting and take corrective actions in challenging field incidentsAssist FSEs and customers with the installation, configuration, and startup of UPS systemsCollaborate with the Engineering and AE team to address and resolve issues and report to Quality of field findingsProvide service training for FSEs and ASPs, including onsite, remote, and E Learning trainingsCreate and maintain comprehensive technical documentation, field service bulletins, and service guidesParticipate in new product development projects as a voice of customer and provide field service perspectiveContribute to the zero-incident culture supporting the safety of field engineers through instructions and trainingCoordinate with the factory teams located in other countries (Finland & China) for technical and product supportQualifications:

B.Sc. or M.Sc. in Electrical Engineering2+ years of service experience in power electronics and/or experience in a technical support role in three-phase power electronics. The role could be suited for a field service engineer (FSE)Skills:

Experience in technical support or a similar roleStrong technical knowledge of power electronics and/or three-phase electrical systemsExperience with UPS technologies is an advantageStrong work ethic, communication, and interpersonal skillsExcellent problem-solving and troubleshooting skillsAbility to work independently and as part of a teamCustomer-orientedFocus on delivering high-quality supportWhat we offer you:

Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industryWork in a company that is committed to Inclusion & Diversity and SustainabilityAnnual mentoring program, Eaton University, a reward, and recognition systemOngoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwideStrong, agile, and diverse team locally and globallyStrong processes and state-of-the-art systems and toolsStructured employee development processes, open feedback culture with development plansDetailed induction support and well-structured onboardingBalance your work and life with a hybrid worktime modelLiving and Working in DubaiDubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power managementWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.#LI-NY1

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