Cluster General Manager Delano Dubai

2 weeks ago

Dubai, Dubai, United Arab Emirates Ennismore Full time

Ennismore, the fastest-growing lifestyle and leisure hospitality company, has brought the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who's who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai ushers in a new era of sophisticated style and elevated service to the UAE.

Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Located on the pristine shores of Bluewaters Island, the resorts boast an array of luxury rooms and suites, multiple exceptional culinary and mixology experiences, an ocean front swimming pool and wellness studios.

Job Description

Under the general guidance of the Chief Operating Officer Ennismore and SVPO Banyan Group, lead and inspire the hotel team to successfully achieve Company and Hotel business objectives in Sales and Revenue Management, Guest/Employee Engagement and Brand Marketing. Ensure all departments operate successfully and efficiently. They should also be able to tackle administrative, financial, marketing, and business management affairs and be in charge of the planning and smooth opening of the hotel.

Duties & Functions:

  • Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the region.
  • Be fully accountable for the people, product and profit within the hotel – excellence in guest experience, maximize profits through sales and yield and exploit opportunities for growth across the business.
  • Utilize innovation to achieve long and short-term strategic objectives.
  • Provide inspirational leadership by motivating and developing all employees to contribute towards the overall success of the business.
  • Monitor and action all guest feedback /mystery guest programs.
  • Communicate regularly with the Chief Operating Officer to influence the strategy for the hotel in the short and long term.
  • Ensure that company reporting and control systems are adhered to.
  • Lead, develop, motivate and empower employees to deliver operational best practices, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
  • Ensure the hotel is fully staffed with skilled, motivated people who are able to meet the customer service expectations identified through the service strategy and quality commitments documents.
  • Constantly review and update control systems and keep hotel a consistently safe environment for guests, employees, contract workers and other visitors.
  • Be a visible, active member of the community positioning the hotel as a positive contributor in the marketplace.
Qualifications
  • A minimum of 7-10 years of experience as a General Manager in a ultra-luxury or lifestyle brand is required, with a proven record of delivering exceptional results.
  • Strong customer orientation, emotional intelligence, and credibility, with a sense of commitment and accountability.
  • Leadership skills that inspire and unify teams around common goals, striving for excellence in both quality and financial outcomes.
  • Excellent communication and negotiation abilities.
Additional Information

What's In It for You

  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands
  • Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
  • The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.
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