Senior Technical Support Engineer
1 week ago
Description: The Senior Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. Also responsible for the administration of server application and providing technical training as needed.
Main roles & responsibilities:
- Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools.
- Timely and proper logging, follow up and closure of technical support tickets.
- Provide technical support for various external/internal events organized by HBMSU. This includes requirements collection, preparation, testing, and support.
- Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).
- Regularly maintain the hardware/software assets inventory.
- Regular monitoring and maintenance of audio and video systems.
- Check systems health regularly and execute corrective actions when necessary.
- Provide technical trainings whenever required.
- Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.
- Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies. Also, communicate and track the test results, errors, or bugs with other AIT sections.
- Perform the assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.
- Report any information security incidents or suspicious behaviors to the line manager and AIT ISM.
- Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.
Qualifications:
Required qualification & skills: Professional Experience 3 years of relevant experience in a similar position
Education And Academic Qualifications: Bachelor's Degree in computer engineering, Computer Science, IT, or a related field from an accredited university. ITIL V3 certification. Any other certification will be a plus (Microsoft, Cisco, Apple etc.).
Knowledge, Skills & Abilities:
- Microsoft Windows, Mac, and general desktop support issues.
- End-user devices like printers and scanners.
- Audio and Video systems like projectors, mixers, etc.
- DNS, TCP/IP, and other networking concepts.
- Excellent customer care skills.
- Time and project management skills.
- Analytical and problem-solving skills.
- Interpersonal, communication, and soft skills.
- Ability to work under pressure and in a diverse culture.
- Excellent communication skills in English languages; Arabic language is an advantage.
Job Category: Information Technology Technician
Advertiser: Hamdan Bin Mohammed Smart University
Educational-level: Bachelor
Required Nationality: UAE Only
Monthly Salary:
Schedule-Time: Full time
Job Posting: 17/04/2024
Unposting Date: 18/05/2024
#J-18808-Ljbffr
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Candor FZE Full timeJob details Here's how the job details align with yourprofile . Pay AED4,000 - AED6,000 a month Job type Full-time Permanent Location Dubai Full job descriptionRole DescriptionThis is a full-time on-site role for a Technical Support Engineer at Candor. As a Technical Support Engineer, you will be responsible for troubleshooting and providing technical...
-
Senior Refinery
1 week ago
Dubai, Dubai, United Arab Emirates The Chemical Engineer Full time£65 to £110 K Tax Free + Benefits + Accommodation AllowanceDubai / Abu DhabiDownstream Insurance RiskOur client is a global insurance player enjoying a truly worldwide presence and significant market share within the high hazard sectors. The business provides significant support to the onshore energy, power, utility, andchemical sector in EMEA from its...
-
Technical Support Specialist
1 week ago
Dubai, Dubai, United Arab Emirates Technical Concept GmbH Full timeTechnical Support Specialist At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to... At ABB, we are dedicated to addressing global challenges. Our core values: care,...
-
Senior Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates MyGwork Full timeResponsible for day-to-day execution of cloud service operation delivery, escalation, and relationship management.Support more complex technical support cases and prepare all documents and customer reports to be acknowledged by the customer representative.Identify technical problems and analyze them through communication with customers and remote connections...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Sisco Jobs Full timeJob Title: Technical Support EngineerLocation: United Arab EmiratesJob Type: Full-TimeIndustry: Information Technology, TelecommunicationsJob Description: We are seeking a dedicated and knowledgeable Technical Support Engineer to join our IT team. The ideal candidate will have a solid technical background in computer hardware, software, and networking...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Asterix Communications Full timeWhat's the Role?The purpose of this role is to provide technical support to our customers and field teams by offering value-added engineering services. You will support the field engineering teams by providing engineering calculations, preparing material take-offs, and generating bills of quantities.What does the role involve?Developing technical expertise...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Binance Full timeTechnical Support Engineer / SL3 Application Owner Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're looking for a fast-paced,...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates ASSA ABLOY Group Full timeTechnical Support Engineer | ASSA ABLOY Group DubaiASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY's innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people...
-
Dubai, Dubai, United Arab Emirates Emirates Full timeEmirates Careers | Senior Technical Engineer Jobs in Dubai1- Senior Technical EngineerJob: Full TimeLocation: Dubai, UAEDescription:To Design & Support IT-solutions for the EK Group. Working as part of a design & Support team, the Senior Technical Engineer will design, develop, support, and deliver robust and cost-effective solutions for both Business and IT...
-
Senior Technical Engineer – IT CRM
3 weeks ago
Dubai, Dubai, United Arab Emirates Charterhouse UAE Full timeCharterhouse is working with a leading organization based in Dubai, who is actively seeking a highly skilled Senior Technical Engineer specializing in CRM and Customer Engagement solutions. Renowned for its commitment to innovation and excellence in aviation services, the company offers an exciting opportunity to work in a dynamic and multicultural...
-
Senior Technical Engineer – IT CRM
2 months ago
Dubai, Dubai, United Arab Emirates Charterhouse UAE Full timeCharterhouse is working with a leading organization based in Dubai, who is actively seeking a highly skilled Senior Technical Engineer specializing in CRM and Customer Engagement solutions. Renowned for its commitment to innovation and excellence in aviation services, the company offers an exciting opportunity to work in a dynamic and multicultural...
-
Senior Support
1 week ago
Dubai, Dubai, United Arab Emirates Canonical Full timeSenior Support & Software Engineer Saudi Arabia | Canonical DubaiWe deliver open source to the world faster, more securely and more cost effectively than any other company.Combine your Linux support and software engineering skills, passion for technology, and your general knowledge of the full stack, from hardware to application, networking, Linux and open...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Consensys Full timeTechnical Support Engineer | Consensys DubaiA complete suite of trusted products to build anything in web3.Working with Consensys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Asterix Communications Full timeBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're looking for a fast-paced, mission-driven organization where opportunities to...
-
Senior Technical Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Emirates Full timeSenior Technical Engineer | Emirates DubaiBased in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group's extensive and diverse international portfolio includes the world's largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. Within the Group...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Jama Software Full timeTechnical Support Engineer | Jama Software DubaiJama Connect is the #1 Rated Requirements Management Software and Proven Requirements Traceability Solution. Jama Software enables teams to manage product requirements and enable Live Traceability across the development process, proven to reduce cycle times and improve product quality.Jama Software is focused...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Fly Dubai Full timeThe job posting is outdated and position may be filled Responsibilities Responsible for initiation of appropriate actions relating to issuance of emergency ADs, SBs, fleetwide inspections and away from base AOGs. Continued Airworthiness and Technical Support tasks related to airframe systems, avionics, structures, interiors, engines and components as...
-
Senior Proposals Manager
1 week ago
Dubai, Dubai, United Arab Emirates HOVER SENIOR LIVING COMMUNITY Full timeWorking within the framework of the Middle East Business Area's policies, processes and commercial strategy, the Senior Proposals Manager leads and coordinates the preparation, negotiation and successful finalization of large [Municipal/Industrial] proposals (including technical, financial and contractual aspects) in the [Water/Waste] sector. The Senior...
-
Senior Technical Safety Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Wood Full timeSenior Technical Safety Engineer | Wood DubaiWood is a global leader in consulting and engineering, delivering critical solutions across energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. We are an equal opportunity employer that recognises the value of a diverse workforce....
-
Senior Cloud Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Asterix Communications Full timeWho We AreArtmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.Job DescriptionJob Title: Senior Cloud Support EngineerJob Type: Full-TimeExperience: 5-10 YearsLocation: Remote (Dubai)We are looking for a senior cloud support engineer who will be responsible for...