Technical Support Engineer

1 week ago


Dubai, Dubai, United Arab Emirates Binance Full time

Technical Support Engineer / SL3 Application Owner

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team.

This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem , Mobile Apps, etc), and other related duties.

It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.

Responsibilities:

  • Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
  • Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
  • Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
  • High responsibility in continuous improvement in service quality and efficiency
  • Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes
Requirements:
  • 4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, TechOps Engineer, etc
  • Musthave strong capabilities to identify, analyze and resolve problems logically and systematically
  • 3+ years Unix/Linux with shell scripting, etc
  • Understanding of software development methodologies and coding standards
  • Experience with software application debugging and troubleshooting
  • Familiar with technical support process and escalation management
  • Passionate with technical support to solve complicated customer issues
  • Ability to present or speak fluently to engineers, product manager and customers
  • BS/MS in Computer Science, Math or related scientific disciplines
  • Background in Software Development is a plus
Working at Binance


• Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities


• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless


• Tackle fast-paced, challenging and unique projects


• Work in a truly global organization, with international teams and a flat organizational structure


• Competitive salary and benefits


• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization's core values , creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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