Technical Support Engineer
1 week ago
Technical Support Engineer / SL3 Application Owner
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team.
This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem , Mobile Apps, etc), and other related duties.
It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.
Responsibilities:
- Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
- Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
- Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
- Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
- Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
- High responsibility in continuous improvement in service quality and efficiency
- Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes
- 4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, TechOps Engineer, etc
- Musthave strong capabilities to identify, analyze and resolve problems logically and systematically
- 3+ years Unix/Linux with shell scripting, etc
- Understanding of software development methodologies and coding standards
- Experience with software application debugging and troubleshooting
- Familiar with technical support process and escalation management
- Passionate with technical support to solve complicated customer issues
- Ability to present or speak fluently to engineers, product manager and customers
- BS/MS in Computer Science, Math or related scientific disciplines
- Background in Software Development is a plus
• Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization's core values , creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
#J-18808-Ljbffr-
Technical Support Specialist
1 week ago
Dubai, Dubai, United Arab Emirates Technical Concept GmbH Full timeTechnical Support Specialist At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to... At ABB, we are dedicated to addressing global challenges. Our core values: care,...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Sisco Jobs Full timeJob Title: Technical Support EngineerLocation: United Arab EmiratesJob Type: Full-TimeIndustry: Information Technology, TelecommunicationsJob Description: We are seeking a dedicated and knowledgeable Technical Support Engineer to join our IT team. The ideal candidate will have a solid technical background in computer hardware, software, and networking...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Asterix Communications Full timeWhat's the Role?The purpose of this role is to provide technical support to our customers and field teams by offering value-added engineering services. You will support the field engineering teams by providing engineering calculations, preparing material take-offs, and generating bills of quantities.What does the role involve?Developing technical expertise...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Candor FZE Full timeJob details Here's how the job details align with yourprofile . Pay AED4,000 - AED6,000 a month Job type Full-time Permanent Location Dubai Full job descriptionRole DescriptionThis is a full-time on-site role for a Technical Support Engineer at Candor. As a Technical Support Engineer, you will be responsible for troubleshooting and providing technical...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates ASSA ABLOY Group Full timeTechnical Support Engineer | ASSA ABLOY Group DubaiASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY's innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Consensys Full timeTechnical Support Engineer | Consensys DubaiA complete suite of trusted products to build anything in web3.Working with Consensys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Asterix Communications Full timeBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're looking for a fast-paced, mission-driven organization where opportunities to...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Jama Software Full timeTechnical Support Engineer | Jama Software DubaiJama Connect is the #1 Rated Requirements Management Software and Proven Requirements Traceability Solution. Jama Software enables teams to manage product requirements and enable Live Traceability across the development process, proven to reduce cycle times and improve product quality.Jama Software is focused...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Fly Dubai Full timeThe job posting is outdated and position may be filled Responsibilities Responsible for initiation of appropriate actions relating to issuance of emergency ADs, SBs, fleetwide inspections and away from base AOGs. Continued Airworthiness and Technical Support tasks related to airframe systems, avionics, structures, interiors, engines and components as...
-
Technical Support Engineer Jobs in Dubai
1 week ago
Dubai, Dubai, United Arab Emirates Binance Full timeTechnical Support Engineer Jobs in Dubai |BinanceJob Requirements:4-8+ years of experience in similar roles – e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etcGood command in English and Mandarin (both spoken and written)Must have strong capabilities to identify, analyze and resolve problems logically and systematically3+ years...
-
Site Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Alamar Full timeSite Technical Support Engineer | Alamar DubaiAlamar Foods Company is a Saudi-based leading Quick Service Restaurant (QSR) operator in the Middle East, North Africa, and Pakistan (MENAP Region). Over the last 30 years, Alamar has developed a reputation as the foremost trusted QSR operator across the MENAP region powered by the latest technological and...
-
Risk Engineer – Power Generation
1 week ago
Dubai, Dubai, United Arab Emirates The Chemical Engineer Full time£70 to £115,000PADubaiTax Free Accommodation Allowance, Healthcare and TravelA Risk Engineer with a background in Conventional Power and/or Renewables is needed to join this world leader in international Insurance in the UAE. They provide insurance services to high-risk / high hazard sectors including energy, chemicals, marine, mass transport and power.The...
-
IT Technical Support Engineer| Dubai
1 week ago
Dubai, Dubai, United Arab Emirates LEAMS Education Full timeIT Technical Support Engineer|LEAMS Education DubaiAll five campuses of LEAMS group deliver diverse educational programs whilst offering stimulating competitive learning environments for 8000+ students from across 50 nationalities. All our UK and CBSE curriculum-based schools, emphasize on holistic development of the students through innovative technology...
-
Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full timeOverviewThe Engineer Technical Support provides support for diagnosing, reproducing and fixing software and hardware issues. Troubleshoot protocols running on client hardware to assist customer with problem isolation and resolution.Will also be responsible for Provide timely and effective IT related user support for the customer.Troubleshoot, diagnose and...
-
Risk Engineer – Power Generation
1 week ago
Dubai, Dubai, United Arab Emirates The Chemical Engineer Full time£70 to £115,000PADubai Tax Free+ Accommodation Allowance, Healthcare and TravelA Risk Engineer with a background in Conventional Power and/or Renewables is needed to join this world leader in international Insurance in the UAE. They provide insurance services to high-risk / high hazard sectors including energy, chemicals, marine, mass transport and...
-
IT Technical Support Engineer| Dubai
1 week ago
Dubai, Dubai, United Arab Emirates LEAMS Education Full timeIT Technical Support Engineer|LEAMS Education DubaiAll five campuses of LEAMS group deliver diverse educational programs whilst offering stimulating competitive learning environments for 8000+ students from across 50 nationalities. All our UK and CBSE curriculum-based schools, emphasize on holistic development of the students through innovative technology...
-
Senior Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates MyGwork Full timeResponsible for day-to-day execution of cloud service operation delivery, escalation, and relationship management.Support more complex technical support cases and prepare all documents and customer reports to be acknowledged by the customer representative.Identify technical problems and analyze them through communication with customers and remote connections...
-
Senior Technical Support Engineer
1 week ago
Dubai, Dubai, United Arab Emirates Asterix Communications Full timeDescription: The Senior Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. Also responsible for the administration of server application and providing technical training as needed.Main roles & responsibilities:Provide first-level technical support to learners, staff, and faculty...
-
Technical Support
1 week ago
Dubai, Dubai, United Arab Emirates KTC International LLC Full timeWe are Hiring for Technical Support Coordinator to join our team.Minimum 5 to 6 years of experience to work with any Technical or System integrator company in UAE.Bachelor Degree in Computer Science/Information Technology / Electronics Engineering.Technical Knowledge: Excellent technical and IT skills. Knowledge of ELV systems, security systems et.Good...
-
Dubai, Dubai, United Arab Emirates The Chemical Engineer Full time£65 to £110 K + housing allowanceInsurance riskCompanyOur client is a leading player in the International high hazard Insurance sector where it is involvedIn cover associated with a variety of sectors including oil and gas, refining, petrochemicals, LNG, metals, and mining, maritime, mass- transport and so on. The organisation's Gulf hub is enjoying...