Food & Beverage Associate - Room Service

2 weeks ago

Dubai, United Arab Emirates The First Group Full time
Overview

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

Job Description

As an F&B Associate, you will play a key role in delivering outstanding customer service and ensuring an excellent dining experience for our guests. You will assist in the day-to-day operations of the food and beverage department, including serving food and drinks, maintaining cleanliness, and supporting other staff members. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

  1. Greet and welcome guests in a friendly and professional manner.
  2. Take food and beverage orders accurately, ensuring all customer requests are fulfilled.
  3. Provide recommendations based on the menu and special offerings.
  4. Ensure guests' needs are met throughout their dining experience.
  5. Process orders and communicate effectively with kitchen and bar staff.
  6. Serve food and drinks to guests in a timely manner, ensuring quality and presentation standards.
  7. Check food and beverage quality and presentation before serving.
  8. Ensure dining areas are clean, organized, and fully stocked with necessary supplies.
  9. Set up and clean dining tables, as well as restock condiments, napkins, and utensils.
  10. Assist in maintaining a clean and safe work environment, including following health and safety guidelines.
  11. Work closely with fellow F&B associates, kitchen staff, and management to ensure smooth operations.
  12. Assist in training new staff members when necessary.
  13. Support other areas of the F&B department as needed, including bar service, cashier duties, and event preparation.
  14. Address guest concerns or complaints promptly and professionally, ensuring satisfaction.
  15. Report any issues or incidents to the supervisor or manager for resolution.
Desired Skill & Expertise
  1. Previous experience in food and beverage service (required).
  2. Strong interpersonal and communication skills.
  3. Ability to work in a fast-paced, team-oriented environment.
  4. Knowledge of food safety and hygiene standards.
  5. Positive attitude and strong customer service skills.
  6. Flexibility to work shifts, including evenings, weekends, and holidays.
  7. Basic math skills for handling cash and processing payments.
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