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Food and Beverage Associate

4 weeks ago

Dubai, United Arab Emirates The First Collection Full time

Overview:
**About The First Collection**:Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai’s illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club’s Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience.

As part of The First Group, the region’s pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand - it is a commitment, a passion, and a journey into Dubai’s finest.

**The First Collection Waterfront**:
Explore exciting career opportunities with the latest addition to The First Group's portfolio, The First Collection Waterfront. Situated in Dubai's vibrant Business Bay district, its prime location sits amidst the picturesque Dubai Canal while providing effortless access to world-famous attractions, upscale boutiques, and renowned dining establishments.

Featuring 327 welcoming guest rooms, with many boasting canal-side views, every stay serves as a retreat for business and leisure travellers alike. Top-tier guest facilities and services include a fully equipped gym, peaceful spa, rooftop swimming pool, and an array of signature dining options. Seamlessly blending city exploration with a tranquil tropical escape, each of our guests receives complimentary access to our Mediterranean haven, Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Waterfront.

**Job Description**:

- Prepare and set up all necessary items before and during service, including table arrangements and cutlery polishing.
- Monitor restaurant inventory and supplies, and proactively communicate any shortages, such as linens or glassware, to the appropriate parties.
- Possess comprehensive knowledge of the menu and other food and beverage (F&B) outlets within the establishment.
- Serve guests in conference rooms or other F&B outlets as needed, ensuring seamless service across different settings.
- Take guest orders, provide detailed explanations of the menu, and offer informed recommendations to assist guests in their decision-making.
- Consult with management for guidance on special requests or complex situations.
- Coordinate with the kitchen to ensure clear communication of guest orders, particularly regarding any special dietary requests or preferences.
- Consistently upsell food and beverage items, informing guests of current promotions and offers.
- Prepare and serve beverages, snacks, and bread as needed to meet guest requests.
- Provide service at parties and receptions when required, delivering a high standard of hospitality.
- Handle payments and complete end-of-service paperwork as necessary.
- Serve guests’ food and beverage needs attentively and efficiently throughout their stay, maintaining high standards of service.
- Assist with taking reservations, working closely with the supervisor and hostess/host to accommodate special guest requests.
- Undertake cleaning tasks during and after service to maintain a pristine environment.
- Ensure that all guest areas are kept in immaculate condition at all times.
- Participate in departmental meetings as required.
- Collect guest feedback and promptly communicate it to management.
- Contribute ideas for service improvement and operational efficiency.
- Demonstrate proficiency with the F&B outlet software for accurate order entry.
- Ensure that guests receive exactly what they ordered, with guest satisfaction being a top priority.
- Take pride in your daily interactions, both with team members and guests, to foster a positive service experience.

Desired Skill & Expertise:

- A minimum of 2+ years of relevant experience is required.
- Preferably, experience in high-volume F&B operations is highly desirable.
- Consistently delivers exceptional customer service to all guests.
- Demonstrates strong planning and organizational skills, effectively managing tasks, personnel, and supplies.
- Possesses excellent interpersonal and communication skills.
- Proven expertise in food safety and hygiene practices.
- Exhibits advanced customer service capabilities.