Food and Beverage Associate

3 months ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai’s illustrious neighbourhoods.

Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club’s Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience. As part of The First Group, the region’s pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand - it is a commitment, a passion, and a journey into Dubai’s finest.

Join the dedicated team at The First Collection Business Bay, where hospitality meets opportunity in the heart of Dubai's lively Business Bay district. An inviting haven that blends sophistication with down-to-earth charm, The First Collection Business Bay delivers bespoke experiences, placing comfort and ease at the forefront of each guest experience.

Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers the perfect base for business and leisure travellers to explore the City of Dreams. With distinctive dining choices and recreational amenities, such as a fully equipped gym, an inviting spa, and a rooftop pool, our immersive offerings aim to transcend traditional stays. Additionally, guests have exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah, making The First Collection Business Bay a dynamic and contemporary part of The First Group's expanding portfolio of upscale lifestyle hotels. As part of our team, you'll be immersed in an environment where sustainability is key, and every day brings new opportunities for growth and development.

**Job Description**:

- Prepare and set up all necessary items before and during service, including table arrangements and cutlery polishing.
- Monitor restaurant inventory and supplies, and proactively communicate any shortages, such as linens or glassware, to the appropriate parties.
- Possess comprehensive knowledge of the menu and other food and beverage (F&B) outlets within the establishment.
- Serve guests in conference rooms or other F&B outlets as needed, ensuring seamless service across different settings.
- Take guest orders, provide detailed explanations of the menu, and offer informed recommendations to assist guests in their decision-making.
- Consult with management for guidance on special requests or complex situations.
- Coordinate with the kitchen to ensure clear communication of guest orders, particularly regarding any special dietary requests or preferences.
- Consistently upsell food and beverage items, informing guests of current promotions and offers.
- Prepare and serve beverages, snacks, and bread as needed to meet guest requests.
- Provide service at parties and receptions when required, delivering a high standard of hospitality.
- Handle payments and complete end-of-service paperwork as necessary.
- Serve guests’ food and beverage needs attentively and efficiently throughout their stay, maintaining high standards of service.
- Assist with taking reservations, working closely with the supervisor and hostess/host to accommodate special guest requests.
- Undertake cleaning tasks during and after service to maintain a pristine environment.
- Ensure that all guest areas are kept in immaculate condition at all times.
- Participate in departmental meetings as required.
- Collect guest feedback and promptly communicate it to management.
- Contribute ideas for service improvement and operational efficiency.
- Demonstrate proficiency with the F&B outlet software for accurate order entry.
- Ensure that guests receive exactly what they ordered, with guest satisfaction being a top priority.
- Take pride in your daily interactions, both with team members and guests, to foster a positive service experience.

Desired Skill & Expertise:

- A minimum of 2+ years of relevant experience is required.
- Preferably, experience in high-volume F&B operations is highly desirable.
- Consistently delivers exceptional customer service to all guests.
- Demonstrates strong planning and organizational skills, effectively managing tasks, personnel, and supplies.
- Possesses excellent interpersonal and communication skills.
- Proven expertise in food safety and hygiene practices.
- Exhibits advanced customer service capabilities.

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