Desktop Support Engineer

2 weeks ago


Dubai, United Arab Emirates Unified Microsystems Full time

JOBOBJECTIVE


Providesfirst line support to customers resolving issues or escalating (to2nd line support) within the agreed service levelagreement.


STATEMENTOF DUTIES ANDRESPONSIBILITIES


Address user tickets regarding hardware software andnetworking
Travelingto the client s location or connecting via a remotelink
First response for desktop and cablingissues
Install and inspect cabling systeminfrastructure
Research and identify solutions to software and hardwareissues
Troubleshoot O365 relatedissues
Handson experience in networking routing andswitching
Diagnose and troubleshoot technical issues including account setupand networkconfiguration
Works with servers and telephonesystems.
Refer to internal database or external resources to provideaccurate techsolutions
Ensure all issues are accuratelylogged
Prioritize and manage several open issues at onetime
Follow up with clients to ensure their IT systems are fullyfunctional aftertroubleshooting
Troubleshoots independently aiming for first time resolution everytime knowing when to escalate when required to ensure consistentworkvelocity.
Provides detailed information on steps taken on allescalations.

Requirements
PREREQUISITES

Proven work experience as a Technical Support Engineer DesktopSupport Engineer IT Help Desk Technician or similarrole.
Excellent problemsolving and communicationskills.
Hands on experience with Windows 7 thru 10 Windows Server and Macoperating systems
Knowledge of network securitypractices
Ability to provide stepbystep technical helpboth written and verbal
Must be confident and sociallyadept
Experience with Microsoft Office Suite
Must be a fast and proactive selfleaner
Must have apositive and helpful attitude towards other colleagues and work ingeneral
Must be able to handle pressure from time totime and always meet deadlines
Ability to travel andwork after hours when necessary
Must have excellent timemanagement prioritization scheduling and organizationskills.
Degree in Electronic and Computer Engineering orComputerScience.


DESIRABLE


Certifications in Microsoft Linux Fortinet Cisco or similartechnologies is aplus
Hold a valid UAE DrivingLicense




Benefits



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