Guest Service Centre Agent CID Agent

3 weeks ago


Dubai, United Arab Emirates AccorHotel Full time

Guest Service Centre Agent /CID Agent 

Firstimpressions are everything As a Guest Service Centre Agent / CIDAgent you will take care of the guests from the moment they arrivethrough to their departure by ensuring they have a memorableexperience with us.

What you willbe doing:

  • Takeinitiative to add a personalizedexperience
  • Proudly promote the hotel facilitieslooking for opportunities to enhance a guests stay throughupselling
  • Answer the telephones professionallyand cheerfully including transferring and routing misdirected callsand taking messages.
  • Must adhere to the rulesand regulations implemented by the CID department of the Ministryof Interior.
  • Take initiative to add apersonalized experience
  • Proudly promote thehotel facilities looking for opportunities to enhance a guests staythroughupselling

Qualifications:

Yourexperience and skillsinclude:

  • Servicefocused personality is essential; experience is anasset
  • Prior experience working with Opera or arelated system
  • Fluency in English and Arabic;additional languages are aplus

RemoteWork :

No


EmploymentType :

Fulltime



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