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Head of MedicalHead of Employee Benefits

4 months ago

Sharjah, United Arab Emirates Combuzz HR Solutions Full time

Whatthis job is reallylike:

Thisrole entails leading the Employee Benefits team to handle GroupLife and medical insurancebusiness.


Jobholdersare typically responsiblefor:

Thisjob will typically be measured with the following KPIs

Overallresponsibility of heading EB dept. with an objective to achievedepartment business targets guiding training & motivatingthe team and ensure that all the procedures arefollowed.

Workas per the guidance provided by Vice President Sharjah branch tolead thedepartment.


PerformanceReview (PR) will be based on volume of business converted Annualcommission Target AED 6.5Million.


RenewalsEnsuring that all the renewal procedures are followed to submitrenewal and alternative quotes to clients as per agreed timelineswith best competitive price to achieve highest renewal retentionratio. Applying the best negotiation/placement strategies toachieve theobjective.


Renewalretention ratio of 90% to beachieved.

Major clients100% retention to beachieved

NewBusiness Ensuring all new business enquiries are attended in Timelymanner to release best quotations matching client s requirements toachieve highest conversions ratio. Applying the bestnegotiation/placement strategies to achieve theobjective.

30%conversion ratio to beachieved

TATof 34 Working days for SME and 57 Working days for LargeCorporates

Ensuringbest customer servicing of key accounts to ensure highest customersatisfaction.

Nocomplaints fromclients

EndorsementsTo ensure that all mails pertaining to New business enquiriesrenewals Endorsements & Claims are answered within thestipulated time frame and solution is provided within least agreedTimeframe.

PRwill be based on replying to mails within a day and solution to beprovided withinTAT.

ClaimsTo ensure that reimbursement claims for all clients are settled asper agreed TATs. Also ensure that all the approvals arearranged

PRwill be based on claims settlement within 1012 Workingdays.

EnsureEndorsement handling in a timely manner to arrange necessarycoverage as per the client srequirements.

PRwill be based on handling theendorsements.

Endt10 workingdays

Cards 57workingdays

Developexcellent relationship with insurers at all levels to achievecorporate objectives of better terms wider cover for clients inorder to achieve our businesstargets.


Asper feedback from Insurers/Customers/MarketingStaff

Maintainexcellelent relationship with existing Direct clients by visitingthem on a regular basis and providing them best service to retainthem with us.

Asper feedback fromcustomers.


AssistingMarketing Staff for client meetings when required to present ourterms to clients understand their requirements and helping toachieve desired target premium to winbusiness.

PRwill based on conversion ratio achieved and feedback from marketingstaff.


Identifyopportunities to cross sell/upsel and ensuring that clients areprovided with proper advice and options to medicalcoverage.

PRwill be based on the additional policies taken by clients throughcross sell/ upsell.


Ensuringhigh degree of accuracy in checking of policy documents andreleasing the same ontime.


Accuracy ofdocuments

Ensuringcompliance with IA/DHA/DOH regulations asapplicable.

PRwill be based on knowledge of the rules and regulations andcompliance.


Assistaccounts team in collection of outstanding/duepremiums.

PRbased on collections with specifiedperiod.


Ensurehighest levels of systems efficiency andprofessionalism.


PRbased on feedback of internal staff andcustomers.

CoreSkills &Knowledge

FunctionalSkills &Knowledge

TrackRecord

UnderstandingGargash s workethics

UnderstandingtheMarket

BuildingEffectiveRelationships

Multitasking

Assertive

TimeManagement

DeliveringResults

EffectiveCustomer Service / Sellingskills

Leadershipskills


Achieving salestargets.

Buildingcustomerrelationships.

Ability to leada medium sizedteam

Possiblenext career stepsinclude:

Deputy VicePresident






Sharjah Location