Customer Service Officer

1 month ago


Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
  • Maintain up to date knowledge ofthe AMBU operating assets (shopping centre’s) services,amenities/facilities, stores/locations, mall layout and anyon-going/upcoming promotional activities, to ensure a smooth day today functioning of the Customer Service Infodesks.
  • Ensure smooth day to day operations ofthe Customer Service Information Desk under the direction andguidance of Supervisor and Team leader and in accordance with theestablished Customer Service processes andprocedures.
  • Display a high level of personalgrooming and perform duties in official attire at the workplace inaccordance with the company’s established grooming /professional attire standards to promote Majid Al FuttaimProperties’ image.
  • Assist thecustomers at the Information Desk by providing clear directions,information on on-going / upcoming mall promotional events /activities, answering to queries (both on the phone or in person)and performing other shopping malls specific duties as assigned.Ensure to maintain a positive, polite, and professional attitudeall the times for serving each customer in order to create anunforgettable customer experience.
  • Handle andresolve all customer complaints received in accordance with theestablished Customer Service policies and procedures with theutmost courtesy and professionalism and as per established CustomerService guidelines / procedures within agreed SLA. This includesall complaints received - in-person/online/digital/call centre.Escalate necessary customer complaints to the Customer Service teamleader/Supervisor or relevant stakeholders forresolution.
  • Have a professional relationshipwith tenants and retails, to ensure smooth operation and solvingall complaints received from customers. Also coordinate withtenants to escalate all related issues with right stake holdersincluding security, maintenance, and other concerneddepartments.
  • Responsible for maintainingaccurate inventory levels and strictly following all related AMBUFinance procedures. Ensure that any discrepancies e.g. faultyequipment or any supplies that are running low is immediatelyreport to Customer Service Supervisor/ Team Leader for resolution /replenishment.
  • Responsible to execute Gift Cardprogram in the assigned operating assets and ensure that allpayment handling by the Customer Service Team is in accordance withthe prescribed policies and procedures.
  • Assistthe Shopping Malls customers in performing the necessary proceduresfor services like car cleaning and valet services, gift wrapping,stroller rental, wheelchair, gift card sales, loyalty program, etc.In-addition facilitate the customers in the event of Lost and Foundfunction e.g. personal items, lost children etc. Ensure that allLost and Found formalities are fully complied with the establishedCustomer Service policies and procedures and well communicated totenants/ customers.
  • Ensure that the assignedShopping Malls always “looks its best” in termsof cleanliness and report any problems or concerns immediately tothe Customer Service Supervisor/Team Leader for a timelyresolution.
  • Facilitate AMBU Marketing in smoothrunning of mall promotions and events and actively promote thepromotional activities to thecustomers.


  • dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...


  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...

  • Customer Service

    2 weeks ago


    Dubai, Dubai, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a Arabic Male who has experienceas a customer service:Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they...

  • Customer Service

    2 weeks ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...

  • Customer Service

    3 weeks ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a **Philippines female** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Cultivating solid relationships with clients through the provision of exceptional after-sales service. - Creating a positive onboarding experience for clients. - Maintaining an accurate record of all operation activities - Responding to client inquiries in a timely and professional manner. - Ensuring that the end objective in mind is...


  • Dubai, United Arab Emirates Ezees Service Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...


  • Dubai, United Arab Emirates K.M. TRADING Full time

    We are looking for a customer service officer with superior communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic. **Duties and Responsibilities** -...

  • Relationship Officer

    4 weeks ago


    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division. Job profile: Relationship Officer/ Tele Sales Officer for selling credit card Promotes and sells various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and...


  • Dubai, United Arab Emirates M.R.S. Packaging Limited Full time

    **Company Description** M.R.S. Packaging & Food Service Limited is a customer-oriented company based in Dubai, dedicated to serving the F&B industry in the Middle East for the past 25 years. We supply fun food concession equipment and a variety of other related products and services to various entertainment venues, hotels, restaurants, airports, coffee...


  • Dubai, United Arab Emirates Iran Insurance Full time

    We are seeking a highly organized and dedicated Customer Services Officer to provide comprehensive support to our team and delivering exceptional assistance to our clients and executives while maintaining a high standard of organization and professionalism. **Key Responsibilities**: **Customer Service**: Act as the first point of contact for clients and...


  • Dubai, United Arab Emirates Iran Insurance Full time

    We are seeking a highly organized and dedicated Customer Services Officer to provide comprehensive support to our team and delivering exceptional assistance to our clients and executives while maintaining a high standard of organization and professionalism. **Key Responsibilities**: **Customer Service**: Act as the first point of contact for clients and...


  • Dubai, United Arab Emirates Zurich Insurance Full time

    **Job Summary** - Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer....


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates VFS Global Full time

    We are seeking highly motivated Customer Service and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors. **Job Location: Dubai & Sharjah (6 months contract)** **Key Responsibilities**: - Customer Service: Interact with visa applicants and other...


  • Dubai, Dubai, United Arab Emirates BUZ Full time

    BUZ is looking for a Customer Service Officer with 2-3 yrs of experience who needs to presentable and be able to represent the Brand. Good spoken English, ability to manage the reception and front Office. Skilled in all MS Tools MS Excel Powerpoint.Confident and mature to be able to screen call and be able to handle the front office with efficiently.We are...


  • Dubai, Dubai, United Arab Emirates Zurich Insurance Full time

    Job Summary Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer. As a...


  • dubai, United Arab Emirates BFV Service GmbH Full time

    JOB SUMMARY_Skills needed to be a Customer Service Representative_*** A professional, polite and courteous telephone manner* Ability to deliver excellent service with outgoing nature* Excellent verbal communication skills* A good listener who can convey empathy, patience and understanding* Confident and proactive to deal with difficult situations and...


  • Dubai, United Arab Emirates Baden BPO Full time

    We are seeking solutions-oriented call center agents with a passion for helping our clients. Our Customer Service Officers will handle customer inquiries, coordinate account activations, and assist our escalations team with retention and upselling in a fast-paced environment. **Responsibilities**: - Field and address general customer inquiries. - Document...