Front Desk Agent

3 months ago


Dubai, United Arab Emirates Rayhaan Hotels & Resorts Full time

As a Front Desk Agent you are responsible toprovide professional and customer focused service to our guests,ensuring their stay will become a memorable experience and yourrole will include key responsibilities such as-

  • Provide prompt, courteous andefficient service to all guest, so as to achieve a high level ofcustomer satisfaction through personalized service from arrivaltill departure
  • Ensure guests are personallygreeted by name, if known and escorted to their room to make themfeel expected and welcomed
  • Conduct in room& hotel familiarization and assist guest in hotel activityenquiries / requests
  • Maintain an up to dateknowledge of hotel information and local services, includingoperating hours, promotions, events, attractions and any alliedinformation to respond to guestqueries
  • Maintain an awareness of rate levels tobe sold on a daily basis and the occupancylevels
  • Accurately administer Front Deskcashiering standards and comply with all laid down systems,policies and procedures
  • Process accounts fromcheck-in to check-out, ensuring accurate postings of all incidentalcharges using computerized Front Officesystems
  • Maintain the privacy of all guests byensuring that no details of the guests aredisclosed
  • Demonstrate a complete understandingof the hotel’s policies, procedures and service standardsand have full knowledge of the hotel facilities andhappenings

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