Front Desk Agent

1 week ago

Dubai, Dubai, United Arab Emirates Five Hotels and Resorts Full time

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Front Desk Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

What We're Looking For
  1. A proven track record of 1-2 years in a similar role, delivering sensational Experiences synonymous with FIVE's award-winning Service Quality.
  2. A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  3. An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  4. A steadfast desire to Improve Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
  5. Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
  6. Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
  7. A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
  8. Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  9. 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  10. A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
  11. Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  12. A hands-on attitude, fuelled by a 'Can-Do' Spirit.
Key Responsibilities
  1. Arrives to work promptly, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' appearance.
  2. Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction.
  3. Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination.
  4. Ensures there are no complaints about the Front Office Department, consistently achieving the Highest Degree of Guest Satisfaction.
  5. Demonstrates Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.
  6. Stays informed about FIVE's Leadership Team and their Roles and Availability.
  7. Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
  8. Attends required training sessions to stay at the Cutting Edge of their profession.
  9. Maintains a Clean and Glamorous work area by filing all paperwork on the spot, reflecting a Next-Level Commitment the role.
  10. Cultivates a First-in-Class understanding of Dubai's national history, shopping areas, and places of interest.
  11. Creates a Sensational Experience by addressing Guests by their names whenever appropriate.
  12. Upholds professional confidentiality, safeguarding FIVE's Trade Secrets with integrity.
  13. Resolves and logs Guest complaints promptly or escalates them to the appropriate managerial level.
  14. Checks Guests into the hotel with 'FIVE-Styled' Precision, ensuring the Luxury Service that FIVE is renowned for.
  15. Complies with Legal Requirements by accurately copying and filing Guest Passports upon arrival and adheres to various Country and Company Procedures.
  16. Stays attuned to FIVE's occupancy and average Room Rate, Month-To-Date, and Performance against budget requirements.
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