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Front Desk Agent

3 weeks ago

Dubai, Dubai, United Arab Emirates Rotana Hotel Full time
Bachelor of Hotel Management(Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Summary: We are seeking a Front Desk Agent who is fluent in Russian to handle guest inquiries, check-ins, and check-outs at our establishment. The ideal candidate will provide exceptional customer service and ensure a smooth experience for all guests.

Job Responsibility:

1. Greet and welcome guests in a friendly and professional manner
2. Handle all guest inquiries, requests, and complaints promptly and courteously
3. Check guests in and out of their rooms efficiently, ensuring all necessary information is accurately recorded
4. Maintain a clean and organized front desk area
5. Assist with reservations and provide information about hotel facilities and services
6. Collaborate with other hotel staff to ensure guest satisfaction

Candidate Requirements:

1. Fluency in Russian and English is required
2. Proven experience in a customer service role, preferably in a hotel setting
3. Excellent communication and interpersonal skills
4. Ability to handle multiple tasks and prioritize effectively
5. Strong attention to detail and problem-solving skills
6. Knowledge of hotel booking systems and basic computer skills

Desired Candidate Profile:

1. Fluency in Russian language
2. Excellent communication and interpersonal skills
3. Customer service orientation
4. Organizational skills
5. Attention to detail
6. Multitasking abilities
7. Problem-solving skills
8. Knowledge of hotel operations and procedures
9. Computer proficiency
10. Ability to work under pressure and handle difficult situations calmly

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