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Digital Life Garage Customer Engagement Advisor

2 months ago

Dubai, United Arab Emirates Hewlett Packard Enterprise Full time
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Customer Innovation Centers are strategic sales assets that provide clients, partners, and account teams the opportunity to explore a customer’s strategic business initiatives and learn how Hewlett Packard Enterprise is uniquely positioned to deliver business outcomes aligned to their industry and enterprise.

We’re building a dynamic team focused on innovative and impactful customer engagements. As a Customer Engagement Advisor, you are responsible for the success of in-person and virtual customer and partner engagements. Your responsibilities include timeline management, understanding stakeholder and customer expectations, communications between sales and executive teams, and the day-of engagement execution. You will understand the customer’s business objectives and develop a unique briefing engagement that will address business challenges with the goal to enable growth and further adoption of products and services offered by Hewlett Packard Enterprise. You will work with internal sales stakeholders to provide strategic guidance designed to meet customer’s expectations. You will work closely with fellow engagement advisors to exchange industry knowledge and strategies.

This role is highly visible and requires the skill and business etiquette to interact with Hewlett Packard Enterprise sales, executive, partner, and customer leadership teams. The ideal candidate is a self-starter with excellent project management and analytical skills, can manage multiple projects simultaneously, and requires minimal supervision. The candidate must be highly organized, possess the ability to both follow and establish processes, be collaborative, and is able to make decisions and communicate effectively with executive stakeholders to deliver upon program KPIs.

In a typical day as a Customer Engagement Advisor, you would: -

  • Lead the planning process with Account Teams to determine engagement objectives and sales opportunities
  • Develop engagement agendas. This requires creativity, high-level knowledge of products and solutions that HPE offers, and a good grasp of the selling process
  • Source speakers. Leveraging a strong understanding of who presents on what, to whom, and how well, identify and source the best speakers for your audience, account, opportunity, and sales/customer objective
  • Lead speaker pre-engagement calls
  • Recommend additional engagement offerings as appropriate (tours, demos, customer references, etc.,)
  • Facilitate customer and partner engagements
  • Summarize the “Voice of the Customer” session
  • Summarize and close-out engagements with Account Team
  • Provide feedback with post- briefing analysis of insights and opportunities for improvement

If you are…

  • Good at partnering, innovating, and making things happen - you are aligned to our core values.
  • Having the capacity to work in fast-paced, complex, evolving environment and manage multiple projects simultaneously
  • Excellent interpersonal skills and presentation skills for customer briefings
  • Arabic is desirable

#Unitedarabemirates

Additional Skills

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Marketing

Job Level

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.