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Tomoh Program: Customer Success Account Management: Internship Opportunities

3 months ago

Abu Dhabi, United Arab Emirates Microsoft Full time
About: Tomoh Program is Microsoft's program for Emiritization, aiming to accelerate Emiratis employability and create market impact through early in career recruitment, and skilling programs.

Program overview: Microsoft Tomoh Internship is a paid nine-month training program that offers globally recognized technical and professional certifications & skills, and on-the-job training to include mentoring, coaching, job shadowing and real-life scenario assignments.

Program Details: The 9 months program is divided into two key phases (Phase 1 - Onboarding & Skilling, Phase 2 - On The Job Training)

Phase one: Onboarding & Skilling Bootcamp (1 month)

Onboarding and introduction to Microsoft’s mission, culture, strategy & structure.

Technical skilling to obtain globally recognized Microsoft technical certifications.

Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.

Phase two: On-the-job training (8 months)

Joining as an Customer Success Account Manager for on-the-job shadowing and training.

Mentorship and coaching sessions.

Supporting Microsoft teams in digital transformation projects.

Advanced technology trainings including AI, Machine Learning & Cloud Computing.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

  • Learns customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
  • Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.
  • Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
  • Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services.
  • Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

Qualifications

Minimum Qualifications

  • Emirati National holding UAE Family Book.
  • Fluency in English.
  • You must be legally authorised to work in UAE to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit) for your employment with Microsoft and the country where you work.
  • Currently pursuing a Bachelor's/ Master's Degree in Computer Science, Business, Sociology, Psychology or related field before the start date (OR must be recent graduates or recently graduated).

Preferred Qualifications

  • Passion for technology and customer obsessed.
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.