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Guest Service Agent

2 months ago

Dubai, United Arab Emirates Minor Hotels Full time
Company Description

Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel & Apartments.

Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. Feel relaxed in elegant rooms, studios, and apartments with stunning panoramic views of the city and Arabian Gulf.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

  • A strong focus on customer service
  • Prior experience in hotel front office operations is preferred
  • Excellent communication skills; fluency in English is required
  • Be able to work shifts, weekends and public holidays
  • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred