Client Advisor

4 weeks ago

Dubai, United Arab Emirates Chalhoub Group Full time
INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What You'll Be Doing

At Chalhoub we express the exceptional Working as a Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

Key Responsibilities

  • Represent the brand by communicating its values and philosophy thouthrough activities and interactions with customers and other team members
  • Promote the Group’s loyalty program (MUSE) and increase enrolment rate and new customer acquisition
  • Build and maintain guest experience standards in order to build strong loyalty.
  • Ensure efficient collection of customer data in adherence to the marketing team.
  • Collect data on customer behaviour, top sellers, and slow movers to support business reviews.
  • Maintain and understand customer purchasing patterns and behaviours, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
  • Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand’s different online (website, app and social media) offerings and activities and promote them to customers
  • Participate in the brand’s events and support with in-store marketing events and activations.
  • Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
  • Customer Centricity
  • Executing and promoting exceptional customer service and relations in stores and customer home visits
  • Attend to customer needs, sales, special order and repairs.
  • Support in-store customer experience.
  • Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers’ expectations.
  • Use clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
  • Operational Excellence
  • Prepare and process e-commerce orders’ fulfilment from the store within the set SLAs in terms of time and quality.
  • Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)
  • Maintain all operating standards as per the brand’s VM guidelines and SOP’s.
  • Provide feedback on store functionality

What You'll Need To Succeed

  • Strong experience in the Retail Luxury Jewellery industry in UAE.
  • Excellent clienteling skills and hold a solid client database.
  • Dynamic and positive personality traits.
  • Strong English communication skills.
  • Arabic, Russian, or Mandarin speaking skills would be a plus.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

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