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We are hiring for one of our major clients for the below requirement in Dubai, UAERole: Genesys Operations / Implementation EngineerEmployment Type: 1 year & extendable contract, long term, outsourcedNotice Period: Immediate joiners to a maximum of 15-30 days of noticeRole OverviewWe are seeking an experienced CCaaS Implementation & Support Specialist with...

Excellent in English (IELTS Band 6.0 at least) and Arabic (speaking & writing).8-10 years' experience in a Digital call center; minimum 4 years' call-center experience .Bachelor in Information Technology; ITIL Certification; friendly presence; excellentcommunication; able to work with or without supervision.Familiar with the following applications or...

Role Overview: The Contact Center Agent will serve as the primary point of contact for homeowners, residents, and prospective clients, ensuring a seamless customer experience throughout the property journey. The role focuses on delivering high-quality service, resolving inquiries efficiently, and maintaining strong relationships that reflect the brand’s...

We are hiring for one of our major clients for the below requirement in Dubai, UAERole: Genesys Operations / Implementation EngineerEmployment Type: 1 year & extendable contract, long term, outsourcedNotice Period: Immediate joiners to a maximum of 15-30 days of noticeRole OverviewWe are seeking an experienced CCaaS Implementation & Support Specialist with...

SUMMARY OF FUNCTIONS: The Contact Center Agent plays a vital role in providing exceptional customer service and support to prospective students current students alumni and other stakeholders. This position involves handling incoming inquiries resolving issues and providing accurate and timely information through various communication channels to ensure...

Description Location: Grove Mall Al Barsha 2 Dubai UAE Job Overview: GluCare is seeking a proactive and motivated Contact Center Intern to support our patient services team for a 1-month internship. The intern will assist with managing incoming calls coordinating appointments and maintaining accurate records gaining hands-on experience in customer service...

About the Role The Customer Service Agent will serve as the primary point of contact for customers using the company's fintech platforms and digital financial services. The role is responsible for delivering seamless customer support across payment solutions, wallets, transactions, and digital financial products while ensuring compliance with regulatory...

Urgently required a candidate for one of the leading company in GCC. Candidate should have University degree in any discipline from a reputable university. 5+ years of Contact Centre management experience gained within a busy client-centric and results-driven environment such as Contact Centre of Banking or Insurance sectors. Capable of planning and...

Job description الهدف العام : رفع كفاءة وفاعلية العمليات التشغيلية لمركز الاتصال الموحد من خلال تحليل وتقييم الأداء ومؤشرات الجودة ومستويات الخدمة، ومراجعة فعالية الأنظمة وقاعدة المعرفة، واقتراح...

Responsibilities PRIMARY JOB DUTIES AND RESPONSIBILITIESDrive the day-to-day performance of the Contact Center omni channel operations, ensuring seamless service across voice, digital, and AI-enabled channels in alignment with CCAD’s patient-first strategy. Champion the adoption and effective use of technology, automation, and AI-enabled tools to improve...

الهدف العامرفع كفاءة وفاعلية العمليات التشغيلية لمركز الاتصال الموحد من خلال تحليل وتقييم الأداء ومؤشرات الجودة ومستويات الخدمة، ومراجعة فعالية الأنظمة وقاعدة المعرفة، واقتراح ومتابعة...

Role Overview The Workforce Management (WFM) Analyst is responsible for forecasting scheduling capacity planning and workforce optimization to ensure Service Level Agreements (SLAs) operational efficiency and cost targets are achieved across all Lines of Business (LOBs) channels and sites. This role supports business decision-making through advanced...

Customer Contact Centre Manager A fast-growing lifestyle hospitality group is looking for an operationally strong quality driven sharp leader to head up its Central Reservations and Guest Contact function across multiple properties. This isnt a back-office reservations role. Youll lead the team that shapes the guest journey before check-in even begins. ...

Job Description:Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank...

الهدف العامرفع كفاءة وفاعلية العمليات التشغيلية لمركز الاتصال الموحد من خلال تحليل وتقييم الأداء ومؤشرات الجودة ومستويات الخدمة، ومراجعة فعالية الأنظمة وقاعدة المعرفة، واقتراح ومتابعة...

Job Description: Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank...

Job SnapshotCustomer Support Agent - Contact Centre in Dubai, United Arab Emirates is a Retail hiring opportunity for a bilingual customer service professional with strong Arabic and English communication skills, CRM experience, complaint handling ability, and a clear focus on fast, accurate customer support.Job DetailsLocation: Dubai, United Arab...

Contact Center Supervisor – Community Management About the Role On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality,...

Job Description:About the role:As an Assistant Manager is responsible for managing real‑time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume fluctuations, staffing...

Etihad Airways is seeking a highly analytical Project Officer for our Contact Centre Business Improvement team. You will drive projects, improve knowledge management, and support vendor performance, delivering insights to boost employee and customer experiences.Working with the Manager Business Improvement, you will shape how knowledge, processes, systems...