Contact Centre Agent

3 weeks ago


Dubai, United Arab Emirates Nathan & Nathan Full time
Our client who is a government company in the healthcare sector is looking for a Contact Centre Agent for a 1-month extendable contract for their team in Dubai. As this is a temporary role, we would prefer someone who has a Sponsor Visa and can join immediately.

Job role:

Contact Centre Agent is responsible for handling product & services enquiries, sales leads, service orders, support requests, and complain or feedback cases through inbound and outbound call, live chat and email channels in a customer contact environment. Key purpose of this role is to provide real-time response, faster resolution, standardized service quality and enhanced business insights.

Core Responsibilities:

  • Responds to inbound calls, customers emails, chat support, e-complaints & e-suggestions proficiently by providing requisite information on the organization and routes calls, emails, complaints, suggestions to appropriate point-of-contacts as necessary in order to provide excellence in customer service as per defined quality standards.
  • Meet the key performance indicators (KPIs) identified to measure the performance of contact center against business objectives.
  • Follows customer service policies, systems, processes and procedures while handling calls/queries and adheres to Service Level Agreements (SLAs) while resolving customer queries.
  • Acts as a liaison between clients and departments to proactively ensure client complaints and problems are resolved and addressed in an efficient manner and takes ownership for resolution.
  • Works towards achieving internal targets on speed, efficiency and quality as per the laid down guidelines.
  • Completes call logs, maintains/updates customer information, records query and supports in the generation of call reports to provide management with information for review and decision making.
  • Learns calling scripts and data-points (such as basic information on various Dubai Healthcare City entities, products/services, associated guidelines) from the repository of FAQs for use while interacting with callers to ensure delivery of a standardized and consistent customer care experience.
  • Shares information as required for driving inbound/outbound campaigns in line with the requirements from all client entities teams for promotion of products/services at Dubai Healthcare City.
  • Assists in qualifying relevant customer enquiry to generate quality leads and transfers data to the related
  • Department/entity team for further deliberation. Collaborate and disseminate communication pertaining to Information Update and Announcements to community.
  • Create/ Log sales inquiry for any possible investors for rentals/ leasing through the CRM system.
  • Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
  • Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
  • Understands the competencies relevant to his/her role and works towards displaying as well as developing these effectively.
  • Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.
  • Provides innovative ideas to improve operations and enhance customers happiness

Requirement:

  • A minimum of 3 years of relevant experience
  • Fluent English and Arabic skills (written and spoken) required
  • Past experience with developers/ landlords preferably in licensing and registration is mandatory

  • Contact Centre Agent

    1 month ago


    Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

    Our client who is a government company in the healthcare sector is looking for a **Contact Centre Agent** for a **1-month** extendable contract** for their team in Dubai. As this is a temporary role, we would prefer someone who has a **Sponsor Visa** and **can join immediately.** **Job role**: **Core Responsibilities**: appropriate point-of-contacts as...

  • Contact Centre Agent

    1 month ago


    Dubai, United Arab Emirates GCH HR CONSULTANCY Full time

    **Job description** **Job title: Call Centre Agents (Only contact center agents would be consider for this role*)** **Arabic, Arabic + French and Hindi** **Job location: Dubai, UAE** **Job type: Full time, Permanent** **Start date: Soon** **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints,...


  • dubai, United Arab Emirates Emirates Group Full time

    For More Top Organization JobsClick HereDescription:Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual and contact centre targets and objectives. Assist the Manager in driving improved overall performance in the department.Job Responsibilities:Coach, develop, and...

  • VP – Sales

    6 days ago


    dubai, United Arab Emirates Nuvinci Marketing Management L.L.C Full time

    Purpose:To Manage outbound Sales operations in the Contact Centre services environment to attract investors in international stock market and head the P&L for the sales team.Technical SkillsLead and oversee the Contact centre division of identifying investors in international stock market to a list of qualified prospectsDrive and manage the Contact centre...

  • Call Centre Agent

    1 month ago


    Dubai, United Arab Emirates Reach Employment Services LLC Full time

    Role - Call Centre Agent Location - Dubai Notice - Immediate Language - Arabic(must),English Experience - 1+ years Note - Only immediate profiles will be considered. Should be inside UAE. Pay: AED2,000.00 - AED2,500.00 per month

  • Call Centre Manager

    7 days ago


    dubai, United Arab Emirates EmiraTalent Full time

    The job posting is outdated and position may be filledWe are seeking a Call Centre Manager on behalf of a wellknown Ecommerce business at an exciting time of exponential growth. As a Call Centre Manager you will be responsible for establishing bestpractices in a Call Centre of about 25 agents. We need someone with strong leadership skills and has previous...


  • Dubai, United Arab Emirates One&Only The Palm Full time

    Connectivity Centre Agent (10498) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...


  • Dubai, United Arab Emirates Al Tayer Group LLC Full time

    Evaluate customer interactions to ensure they meet quality standards, using a predefined framework This involves regularly assessing a specified number of contacts per agent based on department need.Provide timely and constructive feedback to customer service agents based on assessment results.Develop coaching plans to address areas of strength and weakness...

  • Arrival Centre Agent

    4 weeks ago


    Dubai, United Arab Emirates MINOR Hotels Full time

    Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara World Islands always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are: - Clearly understand the concept of arrival center being the one point of contact for guests. -...


  • Dubai, United Arab Emirates Dubai Limited Investment Full time

    We are immediately hiring Call Centre agents with background of Pharmacy/Medicine/Nursing Must be able to speak English and Arabic fluently Ready to work in shifts Salary-6000-6500 AED/month Preference for immediate joiners Pay: AED6,000.00 - AED6,500.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before...


  • Dubai, United Arab Emirates Dubai Limited Investment Full time

    We are immediately hiring Call Centre agents with background of Pharmacy/Medicine/Nursing Must be able to speak English fluently Ready to work in shifts Must have Nusrsing/Pharmacy background Salary-6000-6500 AED/month Preference for immediate joiners Pay: AED6,000.00 - AED6,500.00 per month Ability to commute/relocate: - Dubai: Reliably commute or...

  • Arrival Centre Agent

    4 weeks ago


    Dubai, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Call Centre Agent

    6 days ago


    Dubai, United Arab Emirates Ultimate HR Solutions Full time

    **Accountabilities** - Answer all customer inquiries in a friendly, professional, and efficient way. - Maintain customer services standards by responding to all contacts promptly, always remaining courteous and professional. - Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to...


  • dubai, United Arab Emirates Transguard Group Full time

    Manager – Contact Centre Jobs in Dubai | Transguard CareersJob Responsibilities:Review the overall contact center strategy & develop the required business rules for the contact center and associated platforms (i.e. IVR setup) aligned to the objectives and goals.Set the integration requirements between the contact center omni channels to deliver the best...

  • Sales Representative

    1 month ago


    Dubai International City, United Arab Emirates Haista Clinic Full time

    **Job description** GREAT OPPORTUNITY !! Haista Clinic is a company specialized in medical Tourism based in Istanbul and expanded in Dubai. We are looking for several employees to work full time as call centre agents in our new branch in Dubai. **Job requirements**: - Fluent in English. - Excellent communication and sales skills. - Minimum 6 months of...


  • Dubai, United Arab Emirates Al Tayer Group LLC Full time

    Evaluate customer interactions toensure they meet quality standards, using a predefined frameworkThis involves regularly assessing a specified number of contactsper agent based on departmentneed.Provide timely andconstructive feedback to customer service agents based onassessmentresults.Develop coachingplans to address areas of strength and weakness and...

  • Contact Center Agent

    1 month ago


    Dubai, United Arab Emirates Fakeeh University Hospital Full time

    About Fakeeh University Hospital Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care - drawn from the renowned Fakeeh Care group based in Saudi Arabia. Fakeeh...


  • Dubai, United Arab Emirates Hilton Full time

    Reservations Agent for the Waldorf Astoria Dubai International Financial Centre A Reservations Agent for the Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and for incoming phone calls at the hotel. **What will I be doing?** As a Reservations Agent for the Waldorf Astoria Dubai International...

  • Call Center Agent

    1 month ago


    Dubai, United Arab Emirates City Field Marketing Management Full time

    We are urgently looking for experienced Call Centre Agent - TELESALES to join our energized and goal-driven team. As a call center agent, requirements are as follows: - 2 years’ experience working as an inbound/outbound Call Centre Agent - Attending calls using the dialer for Automation and using scripts to generate warm leads for Sales Team - Experience...

  • Call Centre Agent

    1 week ago


    Dubai, United Arab Emirates Hireget Full time

    **About us**: At Hireget, we redefine success in talent solutions. As a premier consulting firm, we specialize in Executive Search, Staff Management, and Training & Development. **Responsibilities**: - Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support. - Listen actively to customer...