Customer Support Director

1 week ago


Sharjah, Sharjah, United Arab Emirates Platinumlist Full time
Responsibilities:
  • Overseeing day-to-day operations in the customer service department.
  • Addressing customer service concerns promptly.
  • Establishing efficient customer service protocols, policies, and benchmarks.
  • Setting customer satisfaction objectives and collaborating with the team to achieve them consistently.
  • Launching a successful customer retention program.
  • Keeping precise records and logging all customer service interactions.
  • Analyzing service metrics and generating comprehensive reports on your discoveries.
  • Recruiting and onboarding new customer service representatives.
  • Managing the allocated budget of the customer service division.
  • Staying updated on the most recent industry methodologies and practices.


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