Customer Experience Analyst

3 weeks ago


dubai, United Arab Emirates HSBC Full time

Requirements
Requirements:

  • Experience working in Banking/Financial Services is preferred
  • Good understanding of customer experience principles and methodologies
  • Excellent presentation and communication skills, both written and verbal, with experience in presenting findings and recommendations to senior stakeholders
  • Proficiency in customer research methodologies
  • Proficiency in Excel and PowerPoint
  • Ability to work collaboratively in a cross-functional team environment
  • A customer-centric mindset and a passion for delivering outstanding customer experiences
  • Strong project management skills to drive initiatives from concept to implementation

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

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