Customer Experience Analyst

1 week ago


Dubai, United Arab Emirates Noon Dubai Full time

What you’ll do:

We are seeking a highly analytical and customer-focused individual to join our team as a Customer Experience Analyst. In this role, you will be responsible for analyzing customer ratings and reviews, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.

  • Analyze customer ratings, reviews, and feedback to identify problem areas and gather insights.
  • Utilize data analysis techniques to assess customer sentiment and satisfaction levels
  • Proactively reach out to customers to gather additional feedback and insights regarding their experiences.
  • Collaborate with cross-functional teams including commercial, customer service, and marketing to address customer concerns and improve processes.
  • Develop and implement initiatives to enhance the overall customer experience based on data-driven insights.
  • Monitor key performance indicators (KPIs) related to customer satisfaction and track progress over time, such as NPS (Net Promoter Score), customer retention rate, repeat purchases, etc.
  • Stay updated on industry trends and best practices related to customer experience management.

What you’ll need:

  • Bachelor's degree in any field.
  • 2+ years of experience in data analysis, customer insights, or a related role.
  • Strong analytical skills with the ability to interpret and draw insights from large datasets
  • Excellent communication skills with the ability to articulate insights and recommendations to stakeholders.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience working with Excel for data analysis and reporting


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