Customer Experience

HELLO CANDIDATES, We are hiring for an ENGLISH speaking FEMALE agent for our client in the Middle East, we require someone who is fluent in English and has some experience in the Call Center field. Thank You. **Salary**: AED3,000.00 - AED3,200.00 per month **Experience**: - customer service: 2 years (required) **Language**: - ENGLISH (required) Shift...

What will the role look like?You will: CSAT and NPSTake ownership of loyalty metrics across all noon touchpointsMonitor, analyze and identify operational gaps to report on CSAT and NPS metrics.Proactively identify CX metric trends (with a deep understanding of NPS framework) to prevent or detect customer impacting issues. Collaborate with relevant teams for...

**_Job Description:_** - _Develop and implement customer experience strategies, programs, and initiatives to enhance customer satisfaction, loyalty, and retention._ - _Monitor and analyze customer feedback, satisfaction scores, and trends to identify areas for improvement and opportunities to exceed customer expectations._ - _Collaborate with...

**Responsibilities**: - Develop and implement strategies to enhance customer satisfaction and loyalty. - Monitor customer feedback and analyze data to identify trends and areas for improvement. - Collaborate with cross-functional teams to ensure a consistent customer experience. - Address customer complaints and resolve issues effectively. - Provide...

ResponsibilitiesLead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints. Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives. Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate...

What you’ll do: We are seeking a highly analytical and customer-focused individual to join our team as a Customer Experience Analyst. In this role, you will be responsible for analyzing customer ratings and reviews, identifying areas for improvement, and implementing strategies to enhance the overall customer experience. Analyze customer ratings,...

What you’lldo: We areseeking a highly analytical and customer-focused individual to joinour team as a Customer Experience Analyst. In this role, you willbe responsible for analyzing customer ratings and reviews,identifying areas for improvement, and implementing strategies toenhance the overall customer experience.Analyze customer ratings, reviews,and...

Oversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of customer experience against predefined happiness standardsExperience & Qualification...

Responsibilities Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints.Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives.Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate...

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

The job posting is outdated and position may be filledDevelop the customer experience strategy for online and offline, aligning with the Corporate customer experience agenda and Senior Director of Marketing & Communication• Driving the customer experience strategy in day-to-day MAF Lifestyle business operations.• Delivering ownable experiences that we...

Oversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of customer experience against predefined happiness standardsExperience &...

ResponsibilitiesLead, manage, and inspire a dedicatedcustomer service team to deliver exceptional customer experiencesacross all touchpoints.Develop and implementcustomer service policies and procedures that align with thecompany's strategic goals andobjectives.Utilize Microsoft Dynamics to trackcustomer interactions, analyze data, and generate...

Job TitleCustomer Experience Graduate (Emiratization)Job DescriptionLocation: Dubai, UAEDuration: 1 year contractMandatory requirement: Emirati nationalonly holding Family Book and registered/ able to register inNAFIS NAFIS is a governmental federal program aimed at increasing the competitiveness of the Emirati human resources and empowering them to occupy...

- Position: Customer Experience Manager- Candidate profiles: UAENational and Expatriates,Bachelor’s degree inSocial Sciences, Education, Psychology, or relatedfields A minimum of 4 to 5years of working in a customer engagement-related role –with some experience in the field of Early Childhood or socialdevelopmentFluency in Arabic and English(written and...

- Position: Customer Experience Manager - Candidate profiles: UAE National and Expatriates, Bachelor’s degree in Social Sciences, Education, Psychology, or related fields A minimum of 4 to 5 years of working in a customer engagement-related role – with some experience in the field of Early Childhood or social developmentFluency in Arabic and...

The job posting is outdated and position may be filledResponsibilities:• This role is complex because it is multi-disciplinary, combining deals, peak events, and customer studies across User experience studies/ surveys to actively cultivate insights to shape our merchandising and marketing strategy to better serve the customer across AE, SA and EG.• A...

The job posting is outdated and position may be filledSupervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady...

The job posting is outdated and position may be filledSupervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis....

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure,...