Sales Administration Officer

3 weeks ago


dubai, United Arab Emirates Midis Group Full time
Job ScopeThe Sales Administration Officer is accountable for processing purchase orders on a daily basis including the placement and tracking of orders, management of shipments and processing of customer accounts. Main Duties and ResponsibilitiesReceive orders related to software and/or hardware through email or CRM and update customers accordingly;Price, create an ERP account and input orders into the vendor’s system while updating Salesforce and Traverse;Validate purchase orders that are uploaded in Salesforce;Track shipments, update tracking file and handle any issues or discrepancies with related stakeholders;Close business in coordination with the related sales employee and complete administrative functions in line with the objectives and responsibilities of the Sales Team;Update customers and internal stakeholders on order backlogs and information;Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner;Handle customer complaints in a timely manner and escalate issues when necessary;Update sales reports as required and manage ad hoc requests as and when necessary.Position RequirementsEducationBachelor’s degree in Business Administration or any other related fieldExperienceAt least 2 years of relevant experience in order processing. Salesforce experieince is a must. Key CompetenciesCustomer CentricAgileAccountableCommunicate EffectivelyResult DrivenPlanning and OrganizingTeamwork and Collaboration
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