Intake Supervisor

4 weeks ago

dubai, United Arab Emirates Jobot Full time
Oversee and support your dedicated intake team members throughout the prescription life cycle.Validate information on new patients demographics, prescription, benefit verification (MM vs PB) and assign to intake team memberAudit the intake team’s workflow per intake representative’s job descriptionCommunicate with Operations Manager/PIC regarding referral and prescription statusCommunicate with Pre Authorization team supervisor about Pre authorization statusResponsible for keeping staff current with payer requirements and RE Pharmacy policy and procedures related to the intake process and softwarefunctions.Understands and adheres to all applicable company policies and state and federal regulations and ensures Intake staff adherence.Work weekly with other intake supervisors to ensure consistent adherence to processes and proceduresIdentify inefficient processes and monitor workload of staff, making recommendations to the Operations Manager/PICParticipate in and coordinate training for all new intake staff, review and approve timecards, assist with performance reviews and quarterly goalsassessment.Develop comprehensive training program for intake teams in coordination with other intake supervisorsCommunicate clearly and professionally, both in written form and orally, with internal and external customersFollow up with patient and doctor reviews both by social media and surveyOther ResponsibilitiesReview reports daily to identify patient accounts that are untouched for 48 hoursRandomly review your team’s patient files for accuracy and expediencyProvide additional training to team for uncovered weaknessesRandomly observe team members in all aspects of their dutiesMeet with Operations Manager/PIC and align goals weeklyRequirementsMinimum of three (3) years experience collecting referral information in the healthcare market (required)3 years of experience with Speciality or Infusion Pharmacy. (preferred)Working knowledge of Managed Care, Commercial Insurance, Medicare and Medical insuranceWorking knowledge of Specialty Pharmacy laws and regulationsProficient with Microsoft Office Suite or related software Disclaimer: Drjobs.ae
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