Intake Supervisor

4 weeks ago


Dubai, United Arab Emirates Jobot Full time


Responsibilities

  • Oversee and support your dedicated intake team members throughout the prescription life cycle.
  • Validate information on new patients demographics, prescription, benefit verification (MM vs PB) and assign to intake team member
  • Audit the intake team’s workflow per intake representative’s job description
  • Communicate with Operations Manager/PIC regarding referral and prescription status
  • Communicate with Pre Authorization team supervisor about Pre authorization status
  • Responsible for keeping staff current with payer requirements and RE Pharmacy policy and procedures related to the intake process and software

functions.

  • Understands and adheres to all applicable company policies and state and federal regulations and ensures Intake staff adherence.
  • Work weekly with other intake supervisors to ensure consistent adherence to processes and procedures
  • Identify inefficient processes and monitor workload of staff, making recommendations to the Operations Manager/PIC
  • Participate in and coordinate training for all new intake staff, review and approve timecards, assist with performance reviews and quarterly goals

assessment.

  • Develop comprehensive training program for intake teams in coordination with other intake supervisors
  • Communicate clearly and professionally, both in written form and orally, with internal and external customers
  • Follow up with patient and doctor reviews both by social media and survey

Other Responsibilities

  • Review reports daily to identify patient accounts that are untouched for 48 hours
  • Randomly review your team’s patient files for accuracy and expediency
  • Provide additional training to team for uncovered weaknesses
  • Randomly observe team members in all aspects of their duties
  • Meet with Operations Manager/PIC and align goals weekly

Requirements

  • Minimum of three (3) years experience collecting referral information in the healthcare market (required)
  • 3 years of experience with Speciality or Infusion Pharmacy. (preferred)
  • Working knowledge of Managed Care, Commercial Insurance, Medicare and Medical insurance
  • Working knowledge of Specialty Pharmacy laws and regulations
  • Proficient with Microsoft Office Suite or related software

Schedule

8 hour shift

Monday to Friday


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