Customer Care Development Manager Jobs in Dubai

3 weeks ago


dubai, United Arab Emirates Majid Al Futtaim Full time
Customer Care Development Manager Jobs in Dubai
For More Top Organization Jobs Click Here
Description:The Customer Care Development Manager is responsible to Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through the customer trends, audit and quality. Identify process gaps to create a more seamless experience whilst managing counselling and coaching activities aimed at reinforcing strengths of the frontliners.Job Responsibilities:
Work closely with the Customer Experience team to support the strategy to implement the Carrefour driven projects and initiatives and identify areas or processes for service improvement and recommend specific Customer Care related improvement actions.Collaborate with the Frontline and Backline to drive and create knowledge base, script and processes to drive Service Excellence based on independent assessments of service quality and benchmark against competitor.
Job Requirements:
Bachelor’s Degree in Business Administration or MarketingMBA is preferred5+years in a Customer Care function5+ years of experience working within the retail industry
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