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Client Services Executive
4 weeks ago
Answer incoming client inquiries via several channels including live chat, email, and phoneShow a solid understanding of our products, offerings, and processes to resolve client inquiries and progress the client through the account opening, funding, or trading processBe a dedicated team player and collaborate with your colleagues and other stakeholders to meet and exceed your personal, departmental, and group KPIsSpot and utilize cross-sell and up-sell opportunities during client interactions by using sound business awarenessRegularly liaise with other departments to stay up to date on regulatory requirements, offers, and internal processesKeep accurate records of client communications and regularly update CRM entries and record all your activitiesProcess new client applications and open client accounts promptly ensuring internal deadlines and SLAs are met for client onboarding.Awareness of the Operational Risk & Compliance landscape
Requirements:
Understanding foreign exchange, derivatives, margins, FX, index & precious metals and the brokerage industry is strongly preferredKnowledge of trading platforms and the FX industry is mandatoryFluency in Arabic and English is a mustDegree in a relevant field is preferredPrevious client service or Telesales experience in the Finance Industry, Capital Markets is highly desirableResilient and ability to thrive in a fast-paced environmentOrganized and able to prioritize well with colleagues across the globe
Given the criticality of the role and the number of applications we will receive, only native Arabic-speaking candidates with relevant financial services, capital markets, and related industry backgrounds will be contacted.#J-18808-Ljbffr
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