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Lead Owner Officer

4 months ago

dubai, United Arab Emirates PSI Real Estate Full time
- Lead Owner Officer is a crucial position for the success of the Interact involvements with Sales. - Manage day-to-day operational work and team management along with the performance of the Sales Agents. - This role identifies the on-the-job upskilling measurements in line with unique customers’ journey.
-Lead Owner Officer will design well-rounded real estate knowledge transfer modules for the Sales Agents - Passionate about helping people learn and grow their careers, the Lead Owner Officer will excel at identifying the current and future skills required for the Sales Agents RESPONSIBILITIES 01.Work closely with the Sales team leader, motivating and coaching the Sales Agents
02.Hosting 1-2-1’s and team meetings
03.Keeping up to date with business development and new product lines
04.Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
05.Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
06.Manage the fair and consistent application of performance management and disciplinary measures as necessary
07.Lead and inspire a team of sales-oriented agents to deliver excellent levels of individual/team performance and customer satisfaction
08.Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
09.Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
10.Work with the management team to identify and deliver positive change and business efficiencies
11.Deliver the allocated part of the operation within agreed budgets, service levels and business targets
12.Escalate any appropriate problems to senior management
13.Support the Sales Manager to highlight operational risks and areas for improvement QUALIFICATIONS & EXPERIENCEEducational Requirements / Qualifications: A or related area, and experience in the Interact industry Skills and Competencies: Minimum of 2 years’ experience within a contact centre environment as a Team Manager
Experience within customer services
Excellent leadership, coaching and communication skills
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations#J-18808-Ljbffr