Business Software Administrator

1 month ago

dubai, United Arab Emirates HR POD - Hiring Talent Globally Full time
At least 2 years of experience in software administration particularly with SaaS platforms.Proven track record working with CRM systems such as HubSpot Microsoft Dynamics or Salesforce with a minimum of 2 years in a relevant role.Either hold Microsoft Certifications such as Microsoft Office Specialist (MOS) for Word Excel and PowerPoint and Microsoft 365 Certified: Enterprise Administrator Expert or possess an equivalent level of knowledge and handson experience with the Microsoft 365 suite of applications.Experience in user administration and managing Azure AD.Excellent verbal and written communication skills in English with a strong ability to work collaboratively across different teams and with clients.Highly organized with the capability to manage multiple tasks and projects simultaneously.Strong problemsolving skills with a logical and analytical approach to addressing challenges.Familiarity with Atlassian tools primarily Jira and Confluence as these are integral to our operational processes.Proven track record of working with CRM systems such as HubSpot Microsoft Dynamics or Salesforce including experience in user administration and managing Azure AD.Demonstrated expertise in administering optimizing and ensuring the reliability of Microsoft 365 applications critical to business operations such as Teams Outlook OneDrive SharePoint Word and Excel.Strong technical aptitude with the ability to troubleshoot and address technical challenges along with analytical skills to identify opportunities for system enhancements and efficiency gains.Direct experience with implementation configuration and use of CPQ software is desirable.Ability to work independently with minimal supervision demonstrating initiative and selfdirection.Comfortable working in and contributing to a distributed global team environment.Some understanding of software development practices would be beneficial although not mandatory.Familiarity with Atlassian tools primarily Jira and Confluence as these are integral to our operational processes.Responsibilities:Lead the development and ongoing refinement of CPQ document templates ensuring they leverage the capabilities of Microsoft Office tools effectively to meet business and client needs.Configure and customize the CPQ platform to align with project specifications and requirements with a focus on beautiful and highly compatible document outputs.Oversee the daytoday management of internal Microsoft365 applications and HubSpot including user access security settings and feature updates.Monitor system performance conduct regular health checks and implement enhancements to ensure optimal functionality and user experience.Facilitate the integration of HubSpot with other internal business systems providing technical support and guidance to ensure seamless operation and data consistency.Act as the first point of contact for technical issues within the internal business systems ensuring timely resolution and minimal disruption to business operations.Collaborate with project teams on CPQ implementations contributing technical expertise and support to ensure project success.Continuously evaluate and improve internal processes and systems leveraging feedback and analytics to drive efficiency and effectiveness.Contribute to the development and maintenance of an internal knowledge base documenting best practices troubleshooting guides and system updates.Design and deliver training programs for internal teams and clients on effectively using the CPQ system Microsoft 365 applications and HubSpot to enhance productivity and user engagement.Represent the voice of the user in discussions with product and engineering teams advocating for features and improvements that enhance user satisfaction and performance.Support the deployment of new releases and updates to internal business systems ensuring thorough testing and validation to maintain system integrity and performance.Maintain comprehensive documentation for system configurations data mappings and workflow processes ensuring accuracy and accessibility for all stakeholders. Disclaimer: Drjobs.ae
is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.#J-18808-Ljbffr

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