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Senior Director Hospitality Quality Surveillance

4 months ago

dubai, United Arab Emirates Michael Page Full time
Develop, implement and champion all Quality Standards to ensure all assets delivered adhere to best-in-class quality standards Develop processes and procedures to ensure regular surveillance of projects is undertaken by the wider Quality Surveillance team Embed a culture of quality and guest readiness in all teams to ensure the final assets handed over adhere to the execution standards akin to world class hospitality projects Ensure regular and vigilant surveillance during the construction phase, especially of MEP and fit out works to identify nonconformances and recommend corrective actions to mitigate risks and improve execution quality Participate in key inspections related to MEP, fit-out and other construction works as required. Review inspection outcomes and highlight areas of non-conformance, observations in quality and workmanship through formal reports and notices Review WIRs, NCRs and Observation reports for key construction packages. Analyze and determine root cause and ensure preventive measures and mitigations are communicated with all teams During handover, work closely with construction, operations readiness and asset management to ensure the standards of quality are adhered to in handover of the asset to operators Continuously develop and improve existing processes and procedures to ensure QHS comply with industry standards and ISO 9001:2015
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