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Operations Scheduler

4 months ago

dubai, United Arab Emirates Crown records management Full time
Career Opportunities: Operations Scheduler (30966) Requisition ID 30966 - Posted - EMEA - United Arab Emirates
The Crown Worldwide Group
provides mobility, relocation, logistics and storage services to corporate and private customers all over the world. We’ve been moving people’s lives for over half a century, always putting people at the centre of everything we do. We have a proud history - but we’re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. Our efforts as good corporate citizens considers the environment and the communities we work in through our Corporate Social Responsibility program.
This role will be office based at our Middle East HQ at Dubai Investments Park - 2, Dubai, UAE
With over 35 years of experience, Crown Relocations is the premium brand for international moving services in the UAE. The Operations Scheduler plays a critical role in delivering local and international household goods and commercial moving services. This requires strong communication skills, attention to detail, and the ability to effectively manage multiple tasks and priorities. The successful candidate will join a dynamic, professional and diverse team with an excellent track record of success.
Key Responsibilities
Plan the day to day working schedule based on job priority, customer commitments, and resource availability.
Manage
staff, transport, and material resources with maximum efficiency to minimize costs, optimize utilization and productivity.
Monitor and proactively follow up during services to ensure that all commitments are kept and that customers are entirely satisfied.
Think ahead. Forecast future requirements, identify opportunities to reallocate resources or negotiate with partners to source resources.
Build strong working relationships, and communicate effectively, with Move Managers, Crew Supervisors, service partners and local vendors.
Utilize systems to efficiently manage customer files. Ensure that Crown systems are updated with service process information in real-time to track progress.
Participate in regular communication sessions, team meetings, and learning to improve performance. Identify opportunities for process improvements, cost savings, and cost avoidance.
Aptitude, knowledge & qualifications
Demonstrable experience in Operational planning and scheduling roles.
Passionate about delivering operational excellence and exceptional customer experience.
Ability to set priorities, manage your time and workload and dependably meet strict deadlines in a potentially high pressured, rapidly changing environment.
Confident can-do attitude and a willingness to work as part of a team to meet customer needs and achieve business goals.
Well-developed administration and organisation skills with strong attention to detail.
Solution oriented approach to problem solving and decision making.
Excellent analytical, interpersonal and communication skills.
Proficient computer skills with experience using Microsoft Office and scheduling tools.
Strong communication and presentation skills.
Cultural sensitivity and awareness.
Excellent written and spoken English. Additional language skills are an advantage.
What we can offer you
24/7 Access to an Employee Assistance Program
Year-round Health & Wellness programs
Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
We are
CARING
about people and their experience
Always
DETERMINED
to do our best and to always keep improving
We are genuinely
THERE
when our customers and colleagues need us
We encourage the
SHARING
of knowledge amongst each other
We continuously remain
OPEN-MINDED
to stay innovative
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.#J-18808-Ljbffr