Abu Dhabi Service Relationship Associate Supervisor Jobs at Citi Bank
4 weeks ago
1- Service Relationship Associate SupervisorJob: Full TimeLocation: Abu Dhabi, UAEDescription:Overall supervision of RMs Support executives in each branch/financial center ensuring accurate and timely resolution of all customer queries and complaints according to Citibank standards and Compliance policies.Job Responsibilities:
Manage staff for consistent and superior performance. This is done through goal setting, periodic performance reviews and discussions; training and job-rotation for cross-training purposes.Manage a team of RM support staff for the Business, as part of the team-based approach to Relationship Management and client experience of target clients.The team is made up of Assistant Relationship Managers (ARMs) and Relationship Services Support staff who provide sales and service-related support to the Relationship Management teams towards delivery of the financial and client franchise objectives of the business.The responsibilities of the team include customer interface, pre-processing of customer instructions, execution of investment orders, routing of credit files, account maintenance-related functions, transaction execution and providing critical front-end checks and balances within the sales and service functions.
Job Requirements:
Minimum 5 -7 Years’ experience in Branch Banking, Customer Service, Administration, Accounting, Finance, Economics etc.Ability to thrive in a high-pressure environment by demonstrating clear leadership abilities.Ability to nurture and build strong relationships with customers.Effectively liaise and support all other divisions of bank to meet key business drivers.
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