Service/Branch Manager Abu Dhabi | Citi Bank Careers
1 month ago
For More Top Organization Jobs:Click Here
1- Service/Branch ManagerJob: Full TimeLocation: Abu Dhabi, UAEDescription:The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.Job Responsibilities:
Resolve issues that include uncommon and complex situations with significant organizational impactEvaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc.Develop leaders by providing guidance and mentorship in conjunction with succession planningDevelop employees and their skill sets to expand each team’s capabilities and provide growth opportunities
Job Requirements:
5-8 years of relevant experienceIntermediate to senior level experience in a related role with commensurate people management experienceCall Center management experience, preferredProficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred
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