Specialist | First Abu Dhabi Bank

3 weeks ago

abu dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full time
Specialist | First Abu Dhabi Bank (FAB) Abu DhabiFAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.Specialist | First Abu Dhabi Bank (FAB) Abu Dhabi | Apply NowBachelor’s Degree in any discipline or Higher in Management, Banking, preferably in monitoring, audit, training, analytical skills and documentation.Specific KnowledgeStrong attention to detail, exceptional listening, problem solving ,data collection and analytical skills.Strong knowledge of customer care processes and techniques.Excellent communication skills and ability to handle multiple tasks under deadlines.Monitor the effectiveness/quality of calls and establish solutions to improve.Minimum Experience:At least 3 – 5 years or more of experience preferably in a reputable bank or any organization with an understanding of ensuring the compliance of company’s quality standards.Minimum experience in monitoring service and sales calls to assess employee demeanor, sales performance and conformity to company policies and procedure.Minimum experience in developing evaluation programs for analyzing critical performance, behaviors and metricDon’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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