Operations Manager, Dolphin Bay
1 month ago
The Operations Manager Dolphin Bay is responsible for the overall admissions activities in Dolphin Bay within Aquaventure Waterpark. Person in this role will oversee bookings and cashiering compliance as well as guest services function across the facility. Monitoring the sales transactions, maximizing the on-going promotions and special group offers in liaison with Sales and Marketing teams, all while ensuring highest level of guest experience is created by Dolphin Bay team members is the biggest part of the role. In this role you will be responsible for the development and performance of Assistant Managers, Team Leaders and a large team of junior receptionists. Successfully implementing colleague recognition best practices as well as handling disciplinary actions are crucial part of the role. You will also play an active role in understanding and communicating marine mammal education, conservation and research efforts. Operations Manager works closely with Director of Admissions and various senior stakeholders throughout the resort to better understand and effectively manage team-based goals and philosophies while maximizing revenues and maintaining high levels of guest quality and satisfaction.
Industry
Hospitality
DescriptionAt Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.About The RoleThe Operations Manager Dolphin Bay is responsible for the overall admissions activities in Dolphin Bay within Aquaventure Waterpark. Person in this role will oversee bookings and cashiering compliance as well as guest services function across the facility. Monitoring the sales transactions, maximizing the on-going promotions and special group offers in liaison with Sales and Marketing teams, all while ensuring highest level of guest experience is created by Dolphin Bay team members is the biggest part of the role.In this role you will be responsible for the development and performance of Assistant Managers, Team Leaders and a large team of junior receptionists. Successfully implementing colleague recognition best practices as well as handling disciplinary actions are crucial part of the role. You will also play an active role in understanding and communicating marine mammal education, conservation and research efforts.Operations Manager works closely with Director of Admissions and various senior stakeholders throughout the resort to better understand and effectively manage team-based goals and philosophies while maximizing revenues and maintaining high levels of guest quality and satisfaction.About YouTo be successful in this role, a minimum of three years of experience managing large revenue generating, high quality guest service-oriented operation is a must. Previous experience with daily resort reception operations, reservation systems, call center operation, and guest service activities preferred. College degree or equivalent experience in management, communications, or hospitality is ideal. Additionally this role requires working outdoors in hot and humid conditions.You should be able to demonstrate continuous drive towards operations optimization and a history of successfully designed and implemented efficiencies. You will identify gaps in performance and work on your own and your team member's development. Person in this role should apply independent judgement and have strong decision making skills in order to navigate an ever evolving environment.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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