Emirati - Customer Service Executive Female

1 month ago


sharjah, United Arab Emirates Brainstorm Vc Full time
Welcomes visitors by greeting them, in person or on the telephone/email; answering or referring to inquiries.- Directs visitors by maintaining a thorough knowledge of the mall services, amenities/facilities, store locations, and promotional activities- Maintains a safe and clean reception area by complying with procedures, rules, and regulations.- Answer the phone in a timely manner and direct calls to the correct extension numbers- Be fully aware of the mall’s Emergency Organization and Response Procedures and maintain a clear understanding of Customer service roles and areas of responsibilities - Actively promote promotional activities to all customers – in person and on the PA system if required- Conduct all services and administrative functions of the Customer Service desk and tenant in-mall advertising (monitoring of late opening shops)- Handle and resolve customer complaints and issues and direct unresolved / written complaints to Property Manager.- Keep records of wheelchair logs and make sure that it is returned Disclaimer: Drjobs.ae
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