Customer Care Executive Emirati National

6 months ago


Sharjah, United Arab Emirates VLCC Wellness International Full time

**EMIRATI NATIONALITIES ONLY**

**Preferred female for this position**

Appointment Management
The Appointment Management for the respective center is a key responsibility of the CCE, details include the following:
❖ To effectively manage the appointments for the center on a daily basis
❖ To 100% adhere to the VLCC guidelines for appointment management
❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner
❖ To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively
❖ To ensure reminder call is made to the client a day prior to their appointments
❖ To handle conflict between Appointment Planner & Slimmer’s App appointment (if any)
Telephone Etiquette
The CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows:
❖ To 100% adhere to the VLCC guidelines for call opening and closing
❖ To maintain a professional tone of voice that represents the VLCC brand values
❖ To answer every call within 3 rings & maintain English as our official language of communication
❖ To adhere to the right call hold & transfer standards
❖ To para-phase where required to establish understanding with customer request
❖ While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call
❖ To summarize the call details to the satisfaction of the customer requirement
Region Middle East & Africa Department Admin
Reports to Direct Reporting - Center Head
Position
Supervised
NIL
CORE RESPONSIBILITIES:
(The responsibilities include but are not limited to the following)
CUSTOMER DELIGHT
SERVICE EXCELLENCE
Job Description - Customer Care Executive
P a g e 3 | 6
JD_CCE_VLCC
Billing Management
The CCE is responsible for the billing function for each customer who visits the center, responsibilities include following:
❖ To ensure each invoice is raised in the CLM
❖ To ensure that the invoice is 100% accurate
❖ To ensure the correct financial payment is recvd. for each invoice basis customers preference
❖ To ensure that the invoices are reconciled with the cash recvd. at the end of the day
❖ To ensure that the customer does NOT have to wait more than 5 minutes to complete the billing process
Product Sales
The CCE is responsible for the sale of VLCC / other retail products at the center, focus required is as follows:
❖ To have thorough knowledge of FAB’s (Features, Advantages & Benefits) for the retail product range
❖ To sell the retail product/s at the point of billing to each customer (per customer need analysis)
Inventory Management
The CCE is responsible for the entire inventory management, details include the following:
❖ To ensure availability of stock as per the center requirements
❖ To manage the stocks judiciously and forecast stock requirement
❖ To seek stock requirement from respective heads of Slimming, Beauty, Dermat & Laser categories
❖ To check supply invoices against purchase orders & make necessary reports on adjustments to inventories
❖ To check on damaged/expired stock and remove from stock inventory immediately
❖ To make sure all the transactions are recorded in the software
❖ To identify and highlight surplus / obsolete stock to Centre Head on periodic basis
❖ For products where expiry is due in 6 months, details must be escalated to the Centre Head separately
Resolve Customer Complaints
The CCE is the first point of contact for the center & thus is responsible for all customer complaints & grievances for the center,
along with taking ownership to resolve same in a timely fashion. Details include the following:
❖ To listen to each customer complaint / grievance with empathy
❖ To list & share the customer compliant with the center manager
❖ To maintain a positive, empathetic and professional behavior while the customer shares his grievance
❖ To acknowledge, listen and resolve customer complaints patiently & ensure resolution in a timely manner
❖ To track every customer interaction, transaction, request and report to support office for resolution immediately where the
customer compliant requires an escalation to the Centre Head / Business head
Documentation
❖ To accurately record entries during any Inquiry/followup or during sale
❖ To ensure filing of necessary documents, mail-outs & record keeping
❖ To participate in indoor outdoor duties in events as directed by Center Head

Ability to commute/relocate:

- Al-Ayn: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you an Emirati?

**Experience**:

- CCE: 1 year (preferred)



  • Sharjah, Sharjah, United Arab Emirates NATIONAL GENERAL INSURANCE CO. PJSC Full time

    We are seeking highly motivated and talented individuals to join our team at NATIONAL GENERAL INSURANCE CO. PJSC as Emirati Talents Executives.Key Responsibilities:Leverage technical business functions to contribute to the organization's growth and success.Provide business support in insurance operations, ensuring seamless delivery of services.Deliver...


  • Sharjah, United Arab Emirates GRP Industries Pvt.Ltd Full time

    Job Responsibilities - Completes operational requirements by scheduling and assigning administrative projects and expediting work results. - Experience in an administrative - Coordinate with various departments to ensure smooth workflow. - Computer literate with working knowledge of Word, Excel etc **Minimum Qualification & Experience** - Minimum 0 to 2...

  • Uae National

    6 months ago


    Sharjah, United Arab Emirates Homes R Us Full time

    **Working Days - 6 Days / 1 day off** **Working Time: 9 hr. including 1 hr. break** **OPEN FOR EMIRATIS WITH FAMILY BOOK ONLY** - Always be dressed in a well-groomed presentable manner - Knowing the related section products and product features (Product Knowledge) and basic knowledge about other sections and products - Maximize conversion rate -...


  • Sharjah, United Arab Emirates ONE POINT UAE Full time

    **Job description** We are currently looking for HIRE Emirati nationals for the Admin Executive -& Customer Service position in SHARJAH Freshers can also apply Should have good communication skills and Basic computer skills mandatory **Salary**: AED7,000.00 - AED8,500.00 per month


  • Sharjah, United Arab Emirates Ryan International School sharjah Full time

    Only UAE Emirati nationals **Job Types**: Full-time, Permanent **Salary**: AED3,500.00 - AED5,000.00 per month Application Question(s): - Are you an Emirati national? Ability to Commute: - Sharjah (required) Ability to Relocate: - Sharjah: Relocate before starting work (required)


  • Sharjah, Sharjah, United Arab Emirates Eco Drive Driving Institute Full time

    Key Responsibilities:As a key member of the Eco Drive Driving Institute team, the Administrative Liaison - Emirati Nationals will serve as a liaison among governing boards, medical staff, and department managers. This role requires strong organizational and communication skills to coordinate services as per hospital board regulations.Key Performance...

  • Uae National

    3 months ago


    Sharjah, United Arab Emirates Homes R Us Full time

    **Working Days - 6 Days / 1 day off** **Working Time: 9 hr. including 1 hr. break** **OPEN FOR EMIRATIS WITH FAMILY BOOK ONLY** - Always be dressed in a well-groomed presentable manner - Knowing the related section products and product features (Product Knowledge) and basic knowledge about other sections and products - Maximize conversion rate -...

  • Receptionist (Emirati)

    5 months ago


    Sharjah, United Arab Emirates NexaXpert Full time

    Receptionist (Emirati) NexaXpert HR Consultancy is hiring a talented and enthusiastic UAE National Receptionist to join our client's team in Dubai. Location - Al Jaddaf **Responsibilities**: - Manage incoming calls and redirect them appropriately - Maintain a tidy and organized reception area - Assist with administrative tasks as...


  • Sharjah, United Arab Emirates Dar Alwd Construction LLC Full time

    **Roles and Responsibilities**: - Coordinate meetings with Higher Management and Clients - Aid Marketing and Public Relations Campaigns - Directly coordinate with state media and public image of the company - Manage the communication between Tender Department and the Public Sector Clients - Lead the updating of Information in Website, Social Media Outlets...


  • Sharjah, United Arab Emirates Danat Full time

    Customer Service Executive required urgently for one of the reputed department store in Sharjah. - Greet and direct customers - Manage product return - Manage and respond to online and social media queries - Keep customers informed about the latest promotion and discounts - Listen to customer feedback and to resolve the issue in a professional manner - Good...

  • Customer Care

    5 months ago


    Sharjah, United Arab Emirates Instant imaging studio Full time

    We are looking for fresh young energetic individuals for customer care crew plus sales position in tourst attraction place at sharjah, with good salary, incentives and other benefits, we are hiring directly from the company, anyone interested please send your resume to given details. Thank you. **Job Types**: Full-time, Contract Contract length: 24...


  • Sharjah, United Arab Emirates Arla Foods Full time

    Location: Sharjah, AEAt Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Puck®, Dano®, Lurpak® and Castello® - names like these make us a vital, natural part of modern life in over 100 countries around the world. There are...


  • Sharjah, United Arab Emirates Black Pearl Consult Full time

    Ourclient a luxury furniture retail company in Dubai is urgentlylooking foraSalesDesigner Emirati nationalwhowill be based in their Sharjah showroom. Reporting to the branchmanager you will be primarily responsible for approaching customersas they enter the store inquiring about the type of furniture theywant strongly knowledgeable in furniture layout with...


  • Sharjah, United Arab Emirates Nejoum Al Jazeera Full time

    We are looking to hire a marketing & customer care supervisor which matching the following requirements: - 5+ years of marketing experience - Ready to create the customer satisfaction standards - Bachelor’s degree in Sales, Marketing, Communications, Business Administration, or a related field - Exceptional verbal and written communication skills -...

  • Local Emirati Admin

    5 months ago


    Sharjah, United Arab Emirates SEAGULL HVAC INDUSTRY LLC Full time

    Local (Emirati Citizen) require, no of two post We are looking for a admin/receptionist. **Experience**: - Customer service: 1 year (preferred)


  • Sharjah, Sharjah, United Arab Emirates NATIONAL GENERAL INSURANCE CO. PJSC Full time

    We are seeking highly motivated and skilled professionals to join our team at NATIONAL GENERAL INSURANCE CO. PJSC.Key responsibilities include:1. Learning and contributing to the organization's technical business functions.2. Providing business support in insurance operations.3. Delivering exceptional customer service and insurance policy services.4....

  • IT Support

    2 weeks ago


    Sharjah, United Arab Emirates OMA Emirates Full time

    Provide first-line technical support and troubleshoot basic hardware, software, and network issues. - Assist in managing user accounts and access permissions. - Document and track support issues in the ticketing system, escalating issues as needed. - Support IT team with daily tasks, including system backups, updates, and routine maintenance. - Set up new...


  • Sharjah, United Arab Emirates GRP Industries Pvt.Ltd Full time

    Job Responsibilities - Completes operational requirements by scheduling and assigning administrative projects and expediting work results. - Experience in an administrative - Coordinate with various departments to ensure smooth workflow. - Computer literate with working knowledge of Word, Excel etc **Minimum Qualification & Experience** - Minimum 0 to 2...

  • Customer Care Agent

    6 months ago


    Sharjah, United Arab Emirates Kone Full time

    Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures...

  • Sales Executive

    6 months ago


    Sharjah, United Arab Emirates mrrobottsc Full time

    **Pet Dog Sales**: Provide comprehensive information to customers about available dogs, including breeds, age, and health characteristics. Recommend dogs that match the needs and preferences of customers. Schedule appointments for customers to visit and view the dogs. Prepare the necessary documents for the transfer of dog ownership and handle legal...