Customer Care Executive Emirati National

3 weeks ago

Sharjah, United Arab Emirates VLCC Wellness International Full time

**EMIRATI NATIONALITIES ONLY**

**Preferred female for this position**

Appointment Management
The Appointment Management for the respective center is a key responsibility of the CCE, details include the following:
❖ To effectively manage the appointments for the center on a daily basis
❖ To 100% adhere to the VLCC guidelines for appointment management
❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner
❖ To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively
❖ To ensure reminder call is made to the client a day prior to their appointments
❖ To handle conflict between Appointment Planner & Slimmer’s App appointment (if any)
Telephone Etiquette
The CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows:
❖ To 100% adhere to the VLCC guidelines for call opening and closing
❖ To maintain a professional tone of voice that represents the VLCC brand values
❖ To answer every call within 3 rings & maintain English as our official language of communication
❖ To adhere to the right call hold & transfer standards
❖ To para-phase where required to establish understanding with customer request
❖ While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call
❖ To summarize the call details to the satisfaction of the customer requirement
Region Middle East & Africa Department Admin
Reports to Direct Reporting - Center Head
Position
Supervised
NIL
CORE RESPONSIBILITIES:
(The responsibilities include but are not limited to the following)
CUSTOMER DELIGHT
SERVICE EXCELLENCE
Job Description - Customer Care Executive
P a g e 3 | 6
JD_CCE_VLCC
Billing Management
The CCE is responsible for the billing function for each customer who visits the center, responsibilities include following:
❖ To ensure each invoice is raised in the CLM
❖ To ensure that the invoice is 100% accurate
❖ To ensure the correct financial payment is recvd. for each invoice basis customers preference
❖ To ensure that the invoices are reconciled with the cash recvd. at the end of the day
❖ To ensure that the customer does NOT have to wait more than 5 minutes to complete the billing process
Product Sales
The CCE is responsible for the sale of VLCC / other retail products at the center, focus required is as follows:
❖ To have thorough knowledge of FAB’s (Features, Advantages & Benefits) for the retail product range
❖ To sell the retail product/s at the point of billing to each customer (per customer need analysis)
Inventory Management
The CCE is responsible for the entire inventory management, details include the following:
❖ To ensure availability of stock as per the center requirements
❖ To manage the stocks judiciously and forecast stock requirement
❖ To seek stock requirement from respective heads of Slimming, Beauty, Dermat & Laser categories
❖ To check supply invoices against purchase orders & make necessary reports on adjustments to inventories
❖ To check on damaged/expired stock and remove from stock inventory immediately
❖ To make sure all the transactions are recorded in the software
❖ To identify and highlight surplus / obsolete stock to Centre Head on periodic basis
❖ For products where expiry is due in 6 months, details must be escalated to the Centre Head separately
Resolve Customer Complaints
The CCE is the first point of contact for the center & thus is responsible for all customer complaints & grievances for the center,
along with taking ownership to resolve same in a timely fashion. Details include the following:
❖ To listen to each customer complaint / grievance with empathy
❖ To list & share the customer compliant with the center manager
❖ To maintain a positive, empathetic and professional behavior while the customer shares his grievance
❖ To acknowledge, listen and resolve customer complaints patiently & ensure resolution in a timely manner
❖ To track every customer interaction, transaction, request and report to support office for resolution immediately where the
customer compliant requires an escalation to the Centre Head / Business head
Documentation
❖ To accurately record entries during any Inquiry/followup or during sale
❖ To ensure filing of necessary documents, mail-outs & record keeping
❖ To participate in indoor outdoor duties in events as directed by Center Head

Ability to commute/relocate:

- Al-Ayn: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you an Emirati?

**Experience**:

- CCE: 1 year (preferred)

  • Customer Care Executive EMIRATI NATIONAL

    2 months ago

    sharjah, United Arab Emirates VLCC Wellness International Full time

    Customer Care Executive EMIRATI NATIONAL Customer Care Executive EMIRATI NATIONALTo effectively manage the appointments for the center on a daily basis❖ To 100% adhere to the VLCC guidelines for appointment management❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner❖ To coordinate with Center Head,...

  • Customer Care Executive EMIRATI NATIONAL

    2 weeks ago

    sharjah, United Arab Emirates VLCC Wellness International Full time

    Customer Care Executive EMIRATI NATIONAL Customer Care Executive EMIRATI NATIONALTo effectively manage the appointments for the center on a daily basis❖ To 100% adhere to the VLCC guidelines for appointment management❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner❖ To coordinate with Center Head,...

  • Receptionist / Customer Service (For Emiratis Only)

    5 days ago

    Sharjah, United Arab Emirates Spark LLC Full time

    for Emiratis only, Receptionist / Customer Service is required for Hotel Apartments located in the heart of Sharjah City. male/female both can apply. **Salary**: AED4,000.00 - AED6,000.00 per month Application Question(s): - Do you have Emirati nationality? - what is your age ? - what is your qualification ? **Language**: - English (preferred)

  • Customer Care Executive EMIRATI NATIONAL

    2 months ago

    Sharjah, United Arab Emirates VLCC Wellness International Full time

    To effectively manage the appointments for the center on a daily basis❖ To 100% adhere to the VLCC guidelines for appointment management❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner❖ To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively❖...

  • Customer Care Executive EMIRATI NATIONAL

    3 weeks ago

    Sharjah, United Arab Emirates VLCC Wellness International Full time

    To effectively manage the appointments for the center on a daily basis❖ To 100% adhere to the VLCC guidelines for appointment management❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner❖ To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively❖...

  • Customer Support Executive

    1 week ago

    Sharjah, Sharjah, United Arab Emirates Talent Pal Full time

    Al Muqarram Industry is seeking for Emirati National to join our team. The ideal candidate will work in our sales department to coordinate and execute customer orders.Maintain customer records, using automated ERP systems.Prepares quotation, pro forma invoice and sales orders.Liaise between inter departments.

  • Customer Care Executive EMIRATI NATIONAL

    3 weeks ago

    Sharjah, United Arab Emirates VLCC Wellness International Full time

    To effectively manage the appointments forthe center on a daily basis❖ To 100% adhere to the VLCCguidelines for appointment management❖ To ensureappointments are scheduled / rescheduled & confirmed afterreferring to appointment planner❖ To coordinate withCenter Head, Slimming & Beauty Head to plan &ensure the executions are booked proactively❖ To...

  • Customer Care Executive EMIRATI NATIONAL

    2 months ago

    Sharjah, United Arab Emirates VLCC Wellness International Full time

    To effectively manage the appointments forthe center on a daily basis❖ To 100% adhere to the VLCCguidelines for appointment management❖ To ensureappointments are scheduled / rescheduled & confirmed afterreferring to appointment planner❖ To coordinate withCenter Head, Slimming & Beauty Head to plan &ensure the executions are booked proactively❖ To...

  • Receptionist / Customer Service (For Emiratis Only)

    1 week ago

    Sharjah, Sharjah, United Arab Emirates Spark LLC Full time

    for Emiratis only, Receptionist / Customer Service is required for Hotel Apartments located in the heart of Sharjah City. male/female both can apply.Salary: AED4, AED6,000.00 per monthApplication Question(s): Do you have Emirati nationality?- what is your age ?- what is your qualification ?Language: English (preferred)

  • Customer Support Executive

    2 months ago

    Sharjah, United Arab Emirates Talent Pal Full time

    Al Muqarram Industry is seeking for Emirati National to join our team. The ideal candidate will work in our sales department to coordinate and execute customer orders.Maintain customer records, using automated ERP systems.Prepares quotation, pro forma invoice and sales orders.Liaise between inter departments.

  • Customer Care

    2 weeks ago

    Sharjah, United Arab Emirates Compliance AIM Full time

    In this role, the Customer Care Executive will also be responsible for maintaining accurate customer records, processing orders, and escalating complex issues to the appropriate department or supervisor. They will be expected to provide timely and efficient resolution to customer inquiries and complaints, while adhering to company policies and...

  • Uae National

    3 weeks ago

    Sharjah, United Arab Emirates Homes R Us Full time

    **Working Days - 6 Days / 1 day off** **Working Time: 9 hr. including 1 hr. break** **OPEN FOR EMIRATIS WITH FAMILY BOOK ONLY** - Always be dressed in a well-groomed presentable manner - Knowing the related section products and product features (Product Knowledge) and basic knowledge about other sections and products - Maximize conversion rate -...

  • Uae National Sales Coordinator

    3 days ago

    Sharjah, United Arab Emirates ONE POINT UAE Full time

    **Job description** We are currently looking for HIRE Emirati nationals for the Admin Executive -& Customer Service position in SHARJAH Freshers can also apply Should have good communication skills and Basic computer skills mandatory **Salary**: AED7,000.00 - AED8,500.00 per month

  • Graphic Designer

    3 weeks ago

    Sharjah, United Arab Emirates Al Muqarram Insulation Material Industries LLC Full time

    **Job Number**:AMI31 **Title**: Graphic Designer - Emirati nationality only **General Responsibilities**: - 3+ Years of experience in graphic designing in the UAE - Experience with design software and graphics editing software, such as Adobe Software’s like Photoshop, Illustrator, In Design and Premier Pro & Invision, CorelDraw, - Knowledge of design...

  • Uae National Sales Coordinator

    1 week ago

    Sharjah, Sharjah, United Arab Emirates ONE POINT UAE Full time

    Job descriptionWe are currently looking for HIRE Emirati nationals for the Admin Executive -& Customer Service position in SHARJAHFreshers can also applyShould have good communication skills and Basic computer skills mandatorySalary: AED7, AED8,500.00 per month

  • Emirati Male Safety Staff

    2 months ago

    Sharjah, United Arab Emirates Ryan International School sharjah Full time

    Only UAE Emirati nationals **Job Types**: Full-time, Permanent **Salary**: AED3,500.00 - AED5,000.00 per month Application Question(s): - Are you an Emirati national? Ability to Commute: - Sharjah (required) Ability to Relocate: - Sharjah: Relocate before starting work (required)

  • Emirati Male Safety Staff

    2 days ago

    Sharjah, United Arab Emirates Ryan International School sharjah Full time

    Only UAE Emirati nationals **Job Types**: Full-time, Permanent **Salary**: AED3,500.00 - AED5,000.00 per month Application Question(s): - Are you an Emirati national? Ability to Commute: - Sharjah (required) Ability to Relocate: - Sharjah: Relocate before starting work (required)

  • Receptionist (Emirati)

    2 weeks ago

    Sharjah, United Arab Emirates NexaXpert Full time

    Receptionist (Emirati) NexaXpert HR Consultancy is hiring a talented and enthusiastic UAE National Receptionist to join our client's team in Dubai. Location - Al Jaddaf **Responsibilities**: - Manage incoming calls and redirect them appropriately - Maintain a tidy and organized reception area - Assist with administrative tasks as...

  • Emirati Male Safety Staff

    1 week ago

    Sharjah, Sharjah, United Arab Emirates Ryan International School sharjah Full time

    Only UAE Emirati nationalsJob Types: Full-time, PermanentSalary: AED3, AED5,000.00 per monthApplication Question(s): Are you an Emirati national?Ability to Commute: Sharjah (required)Ability to Relocate: Sharjah: Relocate before starting work (required)

  • ARLA Emirati National Graduate Program

    3 weeks ago

    Sharjah, Sharjah, United Arab Emirates Arla Foods Full time

    At Arla, we do so much more than make some of the world's favorite dairy products. We make healthy tastes delicious, mornings worth getting up for and family dinners unforgettable. Arla, Puck Castello, and Lurpak – brands like these make us a vital, natural part of modern life in over 100 countries around the world. There are 1,200 employees in the Middle...