Customer Care Executive EMIRATI NATIONAL

2 weeks ago


sharjah, United Arab Emirates VLCC Wellness International Full time
Customer Care Executive EMIRATI NATIONAL Customer Care Executive EMIRATI NATIONALTo effectively manage the appointments for the center on a daily basis❖ To 100% adhere to the VLCC guidelines for appointment management❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner❖ To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively❖ To ensure reminder call is made to the client a day prior to their appointments❖ To handle conflict between Appointment Planner & Slimmer’s App appointment (if any)Telephone EtiquetteThe CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows :❖ To 100% adhere to the VLCC guidelines for call opening and closing❖ To maintain a professional tone of voice that represents the VLCC brand values❖ To answer every call within 3 rings & maintain English as our official language of communication❖ To adhere to the right call hold & transfer standards❖ To para-phase where required to establish understanding with customer request❖ While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call❖ To summarize the call details to the satisfaction of the customer requirement. Disclaimer: Drjobs.ae
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