Operations Manager – Exhibitions Events | Informa Markets Dubai

3 weeks ago

dubai, United Arab Emirates Informa Markets Full time
Operations Manager – Exhibitions Events | Informa Markets DubaiInforma Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 450 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the world’s leading exhibitions organiser, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.The Operations Manager is responsible for the professional operational delivery of their allocated events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.Reporting to the Senior/Group Operations Manager, the Operations Manager will be responsible together with the Senior/Group Operations Manager for implementing the EMEA Operations objectives.The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times.Operations Manager – Exhibitions Events | Informa Markets Dubai | Apply NowOperational DutiesBe the key point of contact for the show teams in all matters on your allocated shows, internal and external.Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.Responsibility for successful show management and technical delivery including features & fully undertaking all related tasks.Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all timesImplementation of internal and external Service Level Agreements on all allocated events.Oversee production and delivery of the show exhibitor manualCommunicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.Compile post event reports and KPI analysisIn collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.Work on the implementation of changes / improvements to the Customer Journey.Leads by example to ensure Ops team know what customer service level is expected.Sets up routes of communication, constructive feedback with internal and external parties to always ensure best customer experience.Ensures customer feedback is translated into future process changes.Perform any other duties commensurate with the grade and level of responsibility.ManagementManage, mentor & develop line reports & others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.Setting, monitoring and management of direct reports’ performance objectives and identifying training needs.Work with colleagues to achieve best practice in terms of operational planning and management.Compliance / legal / H&S / SustainabilityAdhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirementsFollow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planningCollaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.Work with H&S team on remedial measures where necessaryBe an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiativesQualificationsQualities needed for the roleMust have independently and successfully managed operations on exhibitions to a consistently high standard.Ability to anticipate problems and/or put contingency plans in placeExcellent interpersonal skills and the ability to inspire and motivate others.Great communication skills – being able to liaise with all Operations team members as well as working with Event Director level within event teamsSkills requiredYou will possess a good working knowledge of the exhibition industry & venues as well as a strong existing network of high-quality suppliers to the exhibition industryA proven ability to work to tight deadlines, with attention to detail under pressure on multiple shows at once is a pre requisite.Computer literate and proficient in the use of commonly used business softwareEffective verbal and written English communication skillsDesired experienceExperience of managing, supporting & developing individuals and / or line reportsExperience with digital event platforms and third-party streaming suppliersIOSH Managing Safety CertificateAdditional InformationQualities needed for culture fitPositive attitude and open minded; ability to listen to others views and opinionsTeam player; good humouredAct with integrityProfessional customer focused attitude; ability to stay calm and patient under pressureForward thinking, flexible and able to troubleshootAbility to work in a multicultural environment and respectful of other culturesFlexibility and adaptabilityWillingness and ability to travel across EMEA regionDon’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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